Eric Cordero Email & Phone Number

Norfolk, Virginia, United States

Completed Executive Leadership Program November 2023

Virginia Beach, Va

• Maintains and respects the confidentiality of student and school personnel information.• Implements lessons plans, while ensuring the integrity of academic time and in a manner which motivates students to learn and participate.• Performs other related duties as assigned by building administrator(s) in accordance with school/division policies and practices.

• Communicate to the Child Care Director concerning any issues.• Responsible for and assigned group of children and take attendance daily.• Monitor where children are in the center and transport children in a safe manner to a given location. • I.D. any parent or guardian not recognized when any child is being picked up. • Plan age appropriate activities.• Maintain open lines of communication between parents-self-children-and programs.

• Handle customer inquiries, complaints, and service requests. • Educate customer of procedures and estimated time frames. • Provide swift resolution to customer complaints, ultimately restoring trust and winning loyalty.• Assist in training of new customer service representatives, functioned as ongoing training assistant and assured consistent quality of service and professional environment. • Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments. • Acted as interim call center supervisor, monitored call center representative phone calls and provided assistance and necessary performance feedback.