Eric Cortez Email & Phone Number

California, United States

San Francisco, California, Us

• Collaborating with cross-functional teams to optimize and streamline localization efforts.• Ensuring seamless transition of multilingual content to enhance global user experiences.

Menlo Park, Ca, Us

• Developed and maintained software applications, focusing on Python and SQLite.• Collaborated with cross-functional teams to gather and prioritize project requirements.• Managed backend automation with scripting and integrated frontend components with server-side logic.• Conducted code reviews, implemented best practices, and resolved software issues.

Menlo Park, Ca, Us

• Built and configured a Docusaurus website with embedded Sphinx documentation for live deployment.• Created interactive dashboards using Python, Voila, and Jupyter Notebooks.• Developed UI elements in collaboration with design teams and deployed them on Binder.• Managed version control and DNS configurations for reliable performance.

Transitioned from a career in Human Services to pursue my passion for Software Engineering.

• Collaborated with 58 counties across the state of California as a subject matter expert to aid in the development of the first California Statewide Automated Welfare System (CalSAWS) that will streamline public assistance across the state. • Improved office productivity by 30% in one year and decreased client wait times by 35% by improving office workflow. • Recruited, trained, and developed a team of 8+ front office clerical employees. • Resolve client complaints in person and over the phone using de-escalation techniques for an office that served 300-400 clients per day.

• Upheld department building safety and health standards to ensure the safety of 350+ employees.• Conducted semi-annual building inspections, department safety trainings, and fire drills for all employees.

• Oversaw building activities and planned/coordinated building relocations and repairs. • Resolved and documented repairs for budgeting reports to tracking expenses. • Contracted external vendors for commercial printers and fax machines. • Maintained hardware inventory of department assets with the use of MAC addresses. • Coordinated hardware relocation and software updates.

• Conduct training for new employees including duties, department/state computer systems, and regulations.• Managed the department client appointment tracking system that tracked 4,000+ intake appointments per month. • Analyzed web referrals and client data received via online applications to determine eligibility for public assistance programs.

• Provided routine, assistance and supportive services to clients and staff.• Acted as a liaison between Eligibility staff and disadvantaged individuals and groups in the community. • Translated conversations and documents and performs related duties as required. (English/Spanish)

I performed a variety of general and specialized office support activities related to filing, reception, form processing, record maintenance, mail handling, personal computer operation and typing. I obtained and conveyed information related to department records, programs and services.

Associate Of Science - As, Computer Science

Computer Software Engineering

Course Work Towards Associate'S Degree, Computer Science

High School Diploma