Responsible to meet with decision makers and end users to define, develop, and implement operational business reports as well as integrate internal and/or external software resources to expand capabilities and assimilate the diversity of technology platforms and data accessible to the Agency. Includes requirements gathering, data retrieval from a variety of clinical and financial data sources, validation and curation, database administration, translation of data into informative and actionable visualizations, along with pertinent data analysis and data integration from platform to platform. Support and develop one-time and ongoing data reports and implementation documentation to ensure ongoing report consistency. Design report logic related to the deliverables of various business processes, reporting requirements, and data requests. Ensure that key report objectives are met. Develop relational databases to meet business, process and report needs. Develop reporting for internal outcomes, as well as state/federal outcomes requirements.

1. Responsible for performing system management functions, system maintenance, security, archiving, management of historical information, data recovery and oversight of related hardware and software. Ensures that back-up and security functions relating to agency software is maintained and performed. Maintains user access and security rights according to the position and the required level of security.2. Provides level 2 and above technical support to end-users in conjunction with agency software use needs. Also provides general technical support to users throughout the agency.3. Develops and maintains reports to access data to fulfill agency, state, and federal reporting requirements using various reporting tools. Ensures external reports can be produced in compliance with requirements.4. Develops training modules based on agency needs and to assist in providing continuing technology education training to upgrade and maintain agency staff skills in all agency software and general computer usage.5. Maintains and supports agency training hardware/software used for providing an efficient and comprehensive training environment.6. Assists in developing, implementing, and maintaining agency-wide software related projects including internet/intranet, records management, stand-alone and integrated database creation, electronic health records, document management, mobile deployment or other agency related software projects.7. Provides development, testing, implementation and on-going maintenance of multi-platform software solutions to identified needs and problems of moderate complexity, integrating agency software systems with other software applications and third-party resources.8. Serves as liaison between agency staff and software/hardware vendors. Reviews system problems identified by staff and evaluates appropriate methods for resolving problems. Disseminates information from software/hardware vendors necessary to keep system users updated.

Tactical communications planner for 353 Special Operations Group composing of 835 personnel & 10 C130 aircraft valued at $1B. Leads 70-member SOF communications unit by planning the deployment of tactical communication packages for 14 annual special operation exercises & emergency response operations throughout the Asian Pacific region. Serves as tactical communication liaison and advisor to mission commanders directing special operations missions throughout the Asian Pacific. Directs special operation communication teams by ensuring timely compliance with communication asset acquisition, testing, deployment, and operation. As an experienced tactical communication systems operator, advises deploying members on system and operations best practices to drive mission success. Schedules satellite frequencies with Special Operations Command Pacific supporting $4.9M theater engagement strategy.

Led 14 Airmen providing in-garrison and deployed IT support for all special operation’s assigned aviation forces throughout the Pacific area of responsibility. Served as subject matter expert for the preparation and deployment of tactical communication suites composed of satellite antennas, computers, radios, switches, and routers. Conducted on-site physical setup, configuration, and troubleshooting. Served as communications team lead for multiple SOF deployments to Korea, Australia, and New Zealand.

Served as Public Key Infrastructure (PKI) Trusted Agent; issued, validated & revoked SIPRNET tokens and credentials for 700 users. Performed routine operation and maintenance on Kunsan AB $35M network consisting of 91 servers/5 TB data supporting 3.1K clients & 2.7K users. Coordinated specialized network upgrades, system repairs, and maintenance inspections to sustain Wing flying operations. Hand-picked to provide 8th Fighter Wing intelligence communications support for troubleshooting and resolving network, computer, and user account issues.

As crew chief, oversaw/managed day to day call center, trouble ticketing creating/routing, and enterprise wide network degradation routing/resolutions. Coordinated ESD C4 functions with Remedy, Directory Resource Admin & Automated Call Distribution systems. Oversaw timely resolution of application errors, resetting & unlocking network passwords & network outages. As technician, maintained AF Info Network (AFIN) Enterprise; categorized/isolated/repaired IT issues supporting 792K users. Installed/configured devices; provided enterprise situational awareness to 67th Cyberspace Wing.