Eric Couturier Email & Phone Number

Paris, Fr

Ville De Paris, Île-De-France, France

Within Société Générale Private Banking, manage and rationalize the purchasing, real estate and logistics resources of the Business Unit in France. And ensure the resolution of user and client requests thanks to Private Banking application support and ebanking services team.

Paris, France

Réaliser les notes stratégiques visant à proposer un modèle opérationnel pour la Banque Privée en France s'appuyant sur un ensemble de centre d'expertise.Diriger le stream Banque Privée Modèle Opérationnel dans le cadre du programme Vision 2025 (Fusion des Banques Société Générale et Crédit du Nord )

Societe Generale - France Retail Banking (Bddf) – Human Resources Direction

Direction du pôle d’ingénierie pédagogique visant à accompagner le développement des compétences et la formation des collaborateurs de la Banque de détail en France (20 000 collaborateurs):- Définir la stratégie de développement, d’accompagnement et de formation (Approche, méthodologie et technologie ).- Création, mise en oeuvre et Management du Pôle d’Ingénierie Digitale et Pédagogique- Industrialisation des conceptions des modules de formation- Offshoring de l'homologation technique pour intégration dans le LMSManagement : Equipe 30 Managers et Ingénieurs PédagogiquesVeille et production de ressources pédagogiques modernes et digitales (Blended learning, Fastlearning, mlearning, classes virtuelles, présentielles, .... ) .Production de +1000 ressources pédagogiques par an pour accompagner la transformation de la Banque de détail

Paris

In charge of the developpement and training offer for Retail Banking.Define the development and training strategy (Approach, methodology and technology) in line with business goals.Project management : Participe in the Digital for All SG Progams■ reach a new milestone in terms of the digital transition and mobility;■ accelerate our digital transition through the involvement and commitment of our staff.Project management / ± 40 contributors / 2500 MD / 1.5 m€Employee development digital project of the Société Générale.Deliverables : + 400 courses. (+85 % digital offer)HR/Management : Recruitment and manangement of a team with Pedagogical engineers.

Paris Hq

In charge of development by innovation for the business line IBFS International Banking and Financial Services . Animation of a network ( 120 Innovation Managers through Headquarter and the 40 subsidiaries)Elaboration of the Innovation strategy and approach

Paris Hq

Change Management managerIn charge of the change management Stream implemented in the subsidiaries and the Headquarter.Design of the strategy and the deliverables

France

- « Telephone Program » : CRCm Optimization (Customer Relationship multimedia centre )(business project manager : 1700 MD)- Direct sales : EXPRESSO (SG Personal Loan) (Budget : 795 MD)- Expatriates Helpdesk (Banking direct channel service dedicates to expatriates and Network)- Stock Option services- Club SG Amex- Internet security / Bank detail enrolment (Anti-phishing actions for the remote channels) - Outbound call program for Corporate- Development of a tool to steer productivity and quality

Lyon Area, France

Steering Production and analyse tool :o Sales activityo Balance calls/resources (Organisation)o Implementation of individual performance program (HR/Production)o Implementation production tools

Nice Area, France

New business start-up. CRM and Marketing Consulting Agency. Direct sales and contact centers jobs academy.Implementation of Kast Telecom Europe CRM.Acquisition, sales and back office.Management of 50 collaborators.

Paris

Call Center implementation and optimization: Carte Compliment, Amex Card of French and Swiss Markets, Card Welcome Call.

France

Creation and development of the Group ZETA remote channel department .30 employees – Customers : IMES, BASF, Laboratoires HOUDE, LILLY France, D8….