Eric Couturier

Eric Couturier Email and Phone Number

Directeur Immobilier and Logistique, Achats and moyens généraux et Services support utilisateurs @ Societe Generale Private Banking - SGPB
Paris, FR
Eric Couturier's Location
Greater Paris Metropolitan Region, France
Eric Couturier's Contact Details

Eric Couturier work email

Eric Couturier personal email

n/a
About Eric Couturier

As a Project Manager at Societe Generale Private Banking (SGPB), I lead the transformation of the operational model to enhance the customer experience and optimize the efficiency of the business processes. I leverage my expertise in customer relationship management (CRM), innovation, and multichannel banking to design and implement solutions that meet the needs and expectations of our high-net-worth clients.With over 10 years of experience in the banking sector, I have a proven track record of managing complex and strategic projects that deliver value and results. Previously, I was the Head of the Digital and Pedagogical Engineering Division at Societe Generale, where I developed and executed the digital learning strategy for the retail banking network. I also participated in the Digital for All SG Program, which aimed to accelerate the digital transition and mobility of our staff. I am passionate about creating and delivering innovative and engaging learning experiences that foster the development and performance of our teams and organization.

Eric Couturier's Current Company Details
Societe Generale Private Banking - SGPB

Societe Generale Private Banking - Sgpb

View
Directeur Immobilier and Logistique, Achats and moyens généraux et Services support utilisateurs
Paris, FR
Website:
privatebanking.societegenerale.com
Employees:
2218
Eric Couturier Work Experience Details
  • Societe Generale Private Banking - Sgpb
    Directeur Immobilier And Logistique, Achats And Moyens Généraux Et Services Support Utilisateurs
    Societe Generale Private Banking - Sgpb
    Paris, Fr
    View
  • Societe Generale Private Banking - Sgpb
    Director Of Real Estate & Logistics, Purchasing & General Resources And User Support Services
    Societe Generale Private Banking - Sgpb May 2024 - Present
    Ville De Paris, Île-De-France, France
    Within Société Générale Private Banking, manage and rationalize the purchasing, real estate and logistics resources of the Business Unit in France. And ensure the resolution of user and client requests thanks to Private Banking application support and ebanking services team.
    View
  • Societe Generale Private Banking - Sgpb
    Sg Private Banking Transformation Of Operational Model Project Manager
    Societe Generale Private Banking - Sgpb Dec 2019 - May 2024
    Paris, France
    Réaliser les notes stratégiques visant à proposer un modèle opérationnel pour la Banque Privée en France s'appuyant sur un ensemble de centre d'expertise.Diriger le stream Banque Privée Modèle Opérationnel dans le cadre du programme Vision 2025 (Fusion des Banques Société Générale et Crédit du Nord )
    View
  • Société Générale
    Head Of The Digital And Pedagogical Engineering Division.
    Société Générale Dec 2017 - Dec 2019
    Societe Generale - France Retail Banking (Bddf) – Human Resources Direction
    Direction du pôle d’ingénierie pédagogique visant à accompagner le développement des compétences et la formation des collaborateurs de la Banque de détail en France (20 000 collaborateurs):- Définir la stratégie de développement, d’accompagnement et de formation (Approche, méthodologie et technologie ).- Création, mise en oeuvre et Management du Pôle d’Ingénierie Digitale et Pédagogique- Industrialisation des conceptions des modules de formation- Offshoring de l'homologation technique pour intégration dans le LMSManagement : Equipe 30 Managers et Ingénieurs PédagogiquesVeille et production de ressources pédagogiques modernes et digitales (Blended learning, Fastlearning, mlearning, classes virtuelles, présentielles, .... ) .Production de +1000 ressources pédagogiques par an pour accompagner la transformation de la Banque de détail
    View
  • Societe Generale - France Retail Banking (Bddf) – Human Resources Direction
    Pedagogical Engineering Manager/Project Director
    Societe Generale - France Retail Banking (Bddf) – Human Resources Direction Jan 2014 - Dec 2017
    Paris
    In charge of the developpement and training offer for Retail Banking.Define the development and training strategy (Approach, methodology and technology) in line with business goals.Project management : Participe in the Digital for All SG Progams■ reach a new milestone in terms of the digital transition and mobility;■ accelerate our digital transition through the involvement and commitment of our staff.Project management / ± 40 contributors / 2500 MD / 1.5 m€Employee development digital project of the Société Générale.Deliverables : + 400 courses. (+85 % digital offer)HR/Management : Recruitment and manangement of a team with Pedagogical engineers.
    View
  • Societe Generale - International Retail Banking (Ibfs) – Strategy & Development Direction
    Head Of Innovation & Development
    Societe Generale - International Retail Banking (Ibfs) – Strategy & Development Direction Nov 2009 - Dec 2013
    Paris Hq
    In charge of development by innovation for the business line IBFS International Banking and Financial Services . Animation of a network ( 120 Innovation Managers through Headquarter and the 40 subsidiaries)Elaboration of the Innovation strategy and approach
    View
  • Societe Generale - International Retail Banking (Bhfm) – Corporate Secretary And Organisation
    Consultant
    Societe Generale - International Retail Banking (Bhfm) – Corporate Secretary And Organisation Jan 2008 - Oct 2009
    Paris Hq
    Change Management managerIn charge of the change management Stream implemented in the subsidiaries and the Headquarter.Design of the strategy and the deliverables
    View
  • Societe Generale Banque De Detail France - Remote Channels Direction
    Projects Manager
    Societe Generale Banque De Detail France - Remote Channels Direction Mar 2004 - Dec 2007
    France
    - « Telephone Program » : CRCm Optimization (Customer Relationship multimedia centre )(business project manager : 1700 MD)- Direct sales : EXPRESSO (SG Personal Loan) (Budget : 795 MD)- Expatriates Helpdesk (Banking direct channel service dedicates to expatriates and Network)- Stock Option services- Club SG Amex- Internet security / Bank detail enrolment (Anti-phishing actions for the remote channels) - Outbound call program for Corporate- Development of a tool to steer productivity and quality
    View
  • Societe Generale Banque De Detail France - Remote Channels Direction - Crc Lyon
    In Charge Of Transversal Projects
    Societe Generale Banque De Detail France - Remote Channels Direction - Crc Lyon Jul 2001 - Mar 2004
    Lyon Area, France
    Steering Production and analyse tool :o Sales activityo Balance calls/resources (Organisation)o Implementation of individual performance program (HR/Production)o Implementation production tools
    View
  • Concept Communication - Sopres - Kast On Line
    Associate - Ceo
    Concept Communication - Sopres - Kast On Line 1998 - Jul 2001
    Nice Area, France
    New business start-up. CRM and Marketing Consulting Agency. Direct sales and contact centers jobs academy.Implementation of Kast Telecom Europe CRM.Acquisition, sales and back office.Management of 50 collaborators.
  • Phonepermanence - Atos
    Head Of American Express Programs
    Phonepermanence - Atos 1996 - 1998
    Paris
    Call Center implementation and optimization: Carte Compliment, Amex Card of French and Swiss Markets, Card Welcome Call.
  • Zêta Direct - Zeta Group
    Head Of Department
    Zêta Direct - Zeta Group 1994 - 1996
    France
    Creation and development of the Group ZETA remote channel department .30 employees – Customers : IMES, BASF, Laboratoires HOUDE, LILLY France, D8….

Eric Couturier Skills

Change Management Banking Crm Management Program Management Sales Management Team Management Business Strategy Marketing Strategy Start Ups Retail Banking Marketing Strategy E Commerce Project Management English French Direct Marketing Innovation Management Call Center Risk Management Kirkpatrick Leadership New Business Development Business Development Management Consulting Consulting

Frequently Asked Questions about Eric Couturier

What company does Eric Couturier work for?

Eric Couturier works for Societe Generale Private Banking - Sgpb

What is Eric Couturier's role at the current company?

Eric Couturier's current role is Directeur Immobilier and Logistique, Achats and moyens généraux et Services support utilisateurs.

What is Eric Couturier's email address?

Eric Couturier's email address is er****@****gen.com

What are some of Eric Couturier's interests?

Eric Couturier has interest in Civil Rights And Social Action.

What skills is Eric Couturier known for?

Eric Couturier has skills like Change Management, Banking, Crm, Management, Program Management, Sales Management, Team Management, Business Strategy, Marketing, Strategy, Start Ups, Retail Banking.

Not the Eric Couturier you were looking for?

View similar profiles

Free Chrome Extension

Find emails, phones & company data instantly

Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Get Chrome Extension - Free

Aero Online

Your AI prospecting assistant

Download 750 million emails and 100 million phone numbers

Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.