Eric Cox's Location
United States, United States
Eric Cox's Contact Details
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About Eric Cox
Proven go-to-market leader with experience across Sales, Marketing and Operations. I love building teams, solving problems and unlocking growth - all in service of delivering great customer experiences.
Eric Cox Work Experience Details
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Chief Customer OfficerDropbox Dec 2023 - PresentSan Francisco, California, Us -
Chief Operating OfficerVimeo Mar 2023 - Nov 2023New York, Ny, Us -
Chief Revenue OfficerVimeo Dec 2021 - Feb 2023New York, Ny, Us
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Vice President, Digital Media For BusinessAdobe Jan 2021 - Dec 2021San Jose, Ca, UsOverall responsibility for Adobe's Digital Media B2B business. Including Product Marketing, Sales, Strategy, Analytics and Operations across Creative Cloud and Document Cloud. -
Vice President, Digital Media Gtm & Sales - AmericasAdobe Apr 2019 - Jan 2021San Jose, Ca, UsResponsible for delivering the revenue and ARR for Adobe's Digital Media business in the Americas region. This includes our Creative Cloud and Document Cloud product segments; a book of business spanning more than 20M customers with a combined value exceeding $4B. My team of 250+ sales, operations and strategy professionals come together to create and execute go-to-market plans that enable profitable growth of more than 20% Y/Y. We do this through focus on each step in the customer journey; from acquisition through engagement and retention. Key to our success is the ability to:Define and execute a comprehensive multi-channel sales strategy that spans all customer types: Consumer - SMB - Enterprise. Our routes to market include:• Adobe.com• Retail• Resellers• Inside Sales• Field SalesBuild, maintain and grow a high-performing team across North America, South America and India, focused on:• Doing what's best for our customers and our business• Distributing ownership and decision-making to the places that matter most• Enabling career growth and development at every level
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Vice President, Digital Media Gtm Strategy & OperationsAdobe Jan 2017 - Mar 2019San Jose, Ca, UsResponsible for the Worldwide Go-to-Market Business Strategy and Operations team for Adobe's Digital Media Business Unit. Our primary focus is driving the profitable growth of a $7B+ business spanning both the Creative Cloud and Document Cloud product segments. We accomplish this goal through a team of 100+ professionals, across the globe, who are responsible for: • Go-to-Market Strategy and Business Operations - obsession over every step in the customer journey to identify opportunities to deliver better experiences and unlock growth in new customer acquisition and long-term customer retention• Data Analytics, Insights and Visualization - measurement of every facet of our business, understanding how each metric correlates to success and failure, and the ability to deliver that insight to business partners across the organization in a simple, intuitive way• Route-to-Market Strategy and Operations - designing and delivering the programs that drive our direct and indirect sales channels: eCommerce, Inside Sales, Resellers, Retailers, online Affiliates• Worldwide Non-Genuine Product Conversion - a team focused on using technology-enabled scale to assist millions of Adobe's well-intentioned customers in moving from non-genuine product to legitimate, secure, genuine Adobe products• Data-Driven Center of Excellence - building the frameworks and leading an evolution across Adobe's Digital Media business to use data and insights to drive business planning and execution; across Sales, Marketing, Finance, Product and Technology teams
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Senior Director, Consumer And Business Ww Strategy & Sales OperationsAdobe Aug 2012 - Jan 2017San Jose, Ca, UsResponsible for the Route-to-Market Strategy and Operations that supported Adobe's Digital Media business, including both Creative Cloud and Document Cloud. Designed and executed strategies to successfully support Adobe's product shift from perpetual software to subscriptions. Key accomplishments: • Redesigned Channel Reseller program to reduce overall cost of sale by 45%, while shifting reseller focus to selling subscriptions • Built Inside Sales teams and infrastructure, worldwide, to shift Business-to-Business relationships direct to Adobe • Successfully achieved Route-to-Market mix-shift goals; moving from majority of business done through 3rd party partners to majority of business being done direct
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Director, EcommerceAdobe Dec 2009 - Aug 2012San Jose, Ca, UsResponsible for the eCommerce strategy and operations that supported Adobe's Digital Media business. Led a complete re-platforming of our commerce capabilities and online customer experiences. Efforts resulted in an order of magnitude growth of Adobe's online business over next 6 years : • Led $20M project: "Adobe.com Transformation", intended to combine recently acquired products and technologies (Omniture, Day, etc.) to deliver more personalized customer experiences that helped support Adobe's upcoming shift to subscriptions • Drove cross-functional efforts across Sales, Marketing, Operations and IT organizations to adopt and embrace new tools and processes to realize full potential of new platform • Successful execution of project resulted in growth of $380M+ in incremental online revenue in less than 3 years
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Director, Sales OperationsAdobe Nov 2006 - Dec 2009San Jose, Ca, UsResponsible for Adobe's worldwide Volume Licensing purchasing programs. Led strategies and operations that supported the growth of Creative Suite and Acrobat products being sold through channel reseller partners. Key accomplishments: • Designed and executed $20M+ project to deliver new volume licensing model that improved ability to serve Adobe's business customers, in all geographies worldwide • Discount structures optimized based on product-specific elasticity models • Project drove incremental revenues of $80M+ over 24 months
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Senior Manager, Worldwide Volume LicensingAdobe Mar 2003 - Nov 2006San Jose, Ca, UsLed evolution of Adobe's worldwide Volume Licensing purchasing programs, expanding from simpler tiered transaction-based models to more complex enterprise business agreements. Resulting in longer-term, more profitable engagements with Adobe's largest customers.
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Director Of SalesHablador, Inc. 2000 - 2002First non-engineer to join this web content management start-up. Responsible for designing and building pricing strategies and business models. Led sales efforts to grow revenue, secure customers and ultimately, to be acquired.
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Licensing & Business StrategyVisio/Microsoft Inc. 1999 - 2000Responsible for leading Visio's worldwide volume licensing programs. Re-architected all business models in preparation for acquisition by Microsoft, and worked on small, joint Visio/Microsoft acquisition team.
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International Business ConsultantCorporate Software & Technology 1995 - 1999Designed, built and delivered customer-centric worldwide software acquisition models that allowed multinational Fortune 500 companies to leverage their worldwide purchasing strength with software vendors, to comply with U.S. import/export regulations, and to reduce tax impact of these multi-million dollar transactions.
Eric Cox Education Details
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Bryant UniversityBusiness
Frequently Asked Questions about Eric Cox
What company does Eric Cox work for?
Eric Cox works for Dropbox
What is Eric Cox's role at the current company?
Eric Cox's current role is Chief Customer Officer at Dropbox.
What is Eric Cox's email address?
Eric Cox's email address is ec****@****obe.com
What is Eric Cox's direct phone number?
Eric Cox's direct phone number is +120697*****
What schools did Eric Cox attend?
Eric Cox attended Bryant University.
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