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Senior Information Technology Executive with broad leadership experience in all IT disciplines at both Fortune 100 and rapid growth companies. Strong record of success delivering and running secure, agile, reliable, and cost effective teams that adapt to new demands in challenging business environments.Proficiency securing, transforming and running businesses with complex enterprise portfolios containing every class of technology and code: from mainframe, call center & ERPs to mobility & cloud native platforms. From batch jobs, RPCs, and objects to properly managed, massive, event driven SOA/micro-SOAs running $38B vertically integrated businesses. Experience includes integrating highly proprietary technologies with stringent safety regulations.Rare expertise leading billion dollar M&A activities beyond initial synergy targets through the tough work of creating a truly integrated & secure business operating from a rich and distributed set of shared services.• Lead large, global teams (1100+) and manage significant budgets ($285M Op/CapEx)• Form and nurture strong relationships with technical and business co-workers based upon trust and successful outcomes• Foster a strong security culture, building compliance, instrumentation, and audit functions natively into applications and infrastructure• Establish and communicate business aligned security & technical roadmaps through collaboration with business unit leaders, peers, and vendors • Coach & develop teams creating a culture of continuous improvement, reducing MTTR, cycle times, costs, MTTD, recovery, while improving the agility & reliability of the environment• Build real partnerships with vendors to surface innovation and drive down costsSpecialties: | CISO | Enterprise Architecture | Chief Architect | CTO | Application Development | SAFE | Organizational Transformation | Information Security | Operations | Infrastructure | Quality Assurance | Engineering | M&A | SDLC | Agile | DevOps | DevSecOps | Scrum | IaaS PaaS SaaS
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Vp Of Infrastructure And OperationsRockwell Automation Nov 2022 - PresentMilwaukee, Wi, Us -
Vp & CtoKimberly-Clark Jul 2021 - Nov 2022Irving, Tx, Us -
Svp & CioFareportal Oct 2018 - Jul 2021New York, Ny, Us -
Vp Airline Solutions DeliveryFarelogix Apr 2018 - Oct 2018Miami, Fl, UsFarelogix is a SaaS firm providing industry transforming software that helps airlines with distribution, merchandising, fulfillment, and other services. Led a company wide Agile transformation initiative as well as heading the Enterprise Project Management, Quality Assurance, Business Analyst, and Software Solutions Delivery teams. -
Sole ProprietorDigital Engine Consulting Oct 2017 - Apr 2018Performed consulting services to firms committed to increasing IT and Information Security effectiveness. Engagement with firms focused on improving delivery and scalability of the organization through adopting Agile and DevSecOps practices.
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Svp & Cto, Operations, Engineering, Information Security & Quality AssuranceNbcuniversal Media, Llc Sep 2014 - Sep 2017New York City, Ny, UsLed 9 direct reports (VPs, Sr. Director) with 1100+ global IT personnel to manage Platform, Database, DevOps, Information Security, Project Delivery, Quality Assurance and Production Operations across all NBCUniversal brands. Oversaw response to 680 production incidents, 410 security incidents, 3B log events, 13,000 service tickets, 1,800 application changes/deployments, build of 250 servers & 3,000 end user devices monthly.IMPROVED PROVISIONING: Reduced cycle time from code commit to production deployment from 3 - 4 weeks to under 1 day using DevSecOps / CI / CD practices.TESTING AUTOMATION: Automated testing, including UAT, introduced fitness tests, and decreased defect leakage to production below 1% while keeping cost of quality metrics near flat; saved 2,500 man hours/month.RELIABILITY & PRODUCTIVITY: Created technical strategy for continuous change through service instrumentation and monitoring standards, consolidating management architecture, improving change management from data through application layers; reducing MTTR by 17%, coordination burdens by 50%, and conservatively capturing annual productivty gains of $3M.SECURITY & RISK MANAGEMENT: Greatly improved security functions and defeated external Red Team - an accomplishment achieved by only 12% of companies. Formalized Risk Management, Compliance, Information Governance, and 3rd Party Risk processes coordinating with Legal, HR, Corp Comm, and IA. Reduced vlunerabilities by more than 90% in 2 years through collaboration with product teams.ENTERPRISE REFRESH: Changed technical designs, corporate culture, and collapsed silos to refresh $140M in technical debt with $65M. Achieved 76% virtualization rate on x86 servers.RIO OLYMPICS, SUPER BOWL, & US ELECTIONS: Directed efforts to build out local infrastructures in support of cannot fail events. Provided perfect reliability and solid cyber security defences in exceptionally challenging environments. -
Managing Director | Chief Architect | Strategy | Enterprise Architecture | Ciso | Quality AssuranceUnited Airlines Jan 2011 - Sep 2014Chicago, Il, UsSupervised 430+ team members in Enterprise Architecture, Information Security, Quality Assurance, Platform, Mainframe & Systems Engineering. ENTERPRISE ARCHITECTURE: Led Business, Data, Technical, Security, and Application architecture functions for the entire airline.ENTERPRISE LEADERSHIP: Selected as one of 5 key leaders to govern annual IT spend of $1B.CONTINENTAL / UNITED MERGER: Key leader in 18-month planning, execution, and rehearsal initiatives to deliver can't fail cutover events, one involving 2000 people and an 18 hour duration; successful integration was instrumental in achieving a $500M annual synergy target.ROAD MAPS: Partnered with C-suite executives to identify surviving systems, key business processes, and opportunities; created technical road maps aligned with business process changes and coordinated spend priorities.PRIVATE CLOUD / NEXT GENERATION DATA CENTER: Instituted profound cultural change throughout organization from project-oriented funding to shared services model; designed private cloud in coordination with development teams; achieved solid security architecture and automated application placement technologies.SECURITY OPERATIONS CENTER (SOC): Built out SOC, Identity & Access Management functions, integrated IOCs from multiple security tools greatly improving ability to detect intrusion and reducing false positives by 80%. Migrated entire merged company to a common directory and completed massive permissioning project; reduced compliance costs by 20%.SOURCING CONTRACT: Key leader of $120M complex sourcing contract.QUALITY ASSURANCE: Expanded QA function to development and infrastructure teams. Regression testing capabilities reduced thousand of hours of developer time during OS, database, platform, and runt time environment upgrades. -
Managing Director | Information Security | Ciso | Enterprise EngineeringContinental Airlines 2001 - 2011Chicago, Il, UsDirected multiple IT teams (70+ members) to design and maintain worldwide architecture in corporate and eCommerce environments, including server, database, web, mainframe, network, storage, end user, call center, voice, baggage systems, badging systems, security monitoring, and management tooling. Led global Information Security function.AGILE PRACTICES: Introduced Agile development practices and automated configuration management to Operations and Development teams. Provisioned and maintained thousands of business critical systems with minimal staff.SECURITY FUNCTIONS & PCI/SOX AUDITS: Built security function and developed vulnerability management program - patching 90% of server/network components every 30 days; successfully completed numerous PCI and SOX audits.SOURCING CONTRACT: Identified vendors, initiated collaborative negotiations, and delivered $100M sourcing contract; deepened relationships with vendors and saved nearly 30% in costs.BAGGAGE TRACKING SYSTEM: Developed innovative baggage tracking system to comply with FAA requirements; reduced mishandled bag costs by 80%.WINDOWS SERVER VIRTUALIZATION: Achieved 50% virtualization rate on Windows servers and kept average CPU metrics near 50%. Automated fallback processes and VM library management.REFRESH PROGRAM: Established enterprise wide refresh program, platform and down, consolidating sourcing and saving nearly 20% YoY through aggressive negotiations, vendor partnerships, and heavy automation. -
Director | It Operations | Ecommerce EngineeringContinental Airlines 2000 - 2001Chicago, Il, UsLed multiple IT teams (200+ members) to manage world wide production operations and service delivery of Continentals' infrastructure and eCommerce environments. Responsible for mainframe, web, database, server, storage, network, voice, call center, airport technologies, and audit.AUTOMATED IDENTITY AND ACCESS MANAGEMENT: Developed code to integrate HR systems into Directory services and various access management technologies, fully automating provisioning and deprovisioning activities. Improved compliance while reducing administrative costs by $500K annually.COST REDUCTIONS THROUGH INSOURCING: Insourced conference calling and voice mail functions while integrating with email. ROI achieved in just over 3 months.AUTOMATED DEPLOYMENTS: Fully automated several widely distributed software packages and centralized configuration management. Reduced cycle times between deployments by several weeks.
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Senior Manager | Enterprise Development | Data WarehousingContinental Airlines 1996 - 2000Chicago, Il, UsManaged 8 direct reports (Managers / Architects) leading 50+ internal and 70+ outsourced developers. Team was charged with modernizing mainframe applications for Reservations, Airport Operations, Departure Control, Cash Managment and Revenue Recognition. Managed $31M OpEx and $16MCapEx budgets.MODERN USER INTERFACES: Developed GUI interfaced for Reservations and Airport Ticket/Gate functions, reducing training time by 50% while improving productivity measures in both environments; led team of business process engineering experts to transform functions and gain co-worker buy in.TRANSFORMATION OF CORE SERVICES: Designed, developed, and evolved a set of services exposing core mainframe functions to client/server, web, and eventually mobile technologies. Drove multi-year road map to migrate fast moving business logic off host and formed a service architecture that lasted 15 years.KIOSK: Developed core services forming the foundation for Continentals Kiosk strategy. Directed teams to integrate kiosk business processes throughout airport check in and gate functions, improving airport passenger processing capabilities.Y2K: Responsible for oversite of Y2K project, coordinating complex updates across all Continental divisions.DATA WAREHOUSING: Established Continental's Data Warehouse environment and led several projects in Technical Operations to optimize maintenance costs, improve in-flight safety, and detect fraud in bookings.
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Manager | Technical Operations | Information Technology | DevelopmentContinental Airlines 1988 - 1996Chicago, Il, UsManaged all IT services in the Technical Operations division of Continental Airlines, including network/system engineering, database administration, and application development. Led 6 direct reports with 40+ IT personnel.CRITICAL INSPECTION: Directed technology and personnel to satisfy first NASIP (National Aeronautical Safety Inspection Program) audit. Effort involved digitizing 25+ years worth of aircraft compliance records and linking to maintenance systems.RECORDS MANAGEMENT: Directed systems to store records for multiple Technical Operations functions including HR, Payroll, Accounting.MAINTENANCE LIBRARIES: Fully automated the management of distributed aircraft maintenance procedure libraries. This involved ingestion of engineering documents from manufacturers, into internal Airframe of Electrical Engineers, to mechanics in the field.AIRCRAFT MECHANIC MOBILIITY: Directed efforts to create mobile devices for mechanics, allowing for electronic delivery of maintenance work cards, request for parts, specialized tooling, and digital sign off of completed work. INTEGRATION OF MAINFRAME AND CLIENT SERVER: Led effort to move mainframe IMS data into relational databases and build a framework where transactions could be made from either green screen or GUI terminals. This foundational architecture allowed for integration of financials, supply chain management, and records management from external systems.
Eric Craig Education Details
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University Of PhoenixInformation Technology -
University Of HoustonBiology With Psychology Minor
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Houston Community CollegeBiology
Frequently Asked Questions about Eric Craig
What company does Eric Craig work for?
Eric Craig works for Rockwell Automation
What is Eric Craig's role at the current company?
Eric Craig's current role is VP of INO - Rockwell Automation.
What is Eric Craig's email address?
Eric Craig's email address is er****@****kcc.com
What is Eric Craig's direct phone number?
Eric Craig's direct phone number is +163079*****
What schools did Eric Craig attend?
Eric Craig attended University Of Phoenix, University Of Houston, Houston Community College.
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