Eric Crenshaw Email & Phone Number

ESG Sustainability ProgramESG is an acronym for environmental, social, and governance. • Developed business application using Power BI, Power Pages, and Microsoft Dataverse to collect and track progress against goals and manage program operations.• Elicited business requirements for the implementation and operations of the ESG program.• Collected data and reported status using the Novata Platform and Power BI on the programs implementation, compliance, and the assessment of value creation. • Coordinated with working groups in all business areas to ensure compliance with the ESG policies. • Reported any out of standard metrics and identified remediation pathways to stakeholders.Internship ProgramResponsible for gathering requirements for the development, implementation, and success of the internship program. Elicited requirements from senior HR leadership to understand the organization’s mission and goals related to early talent development. Developed processes for mining talent at major universities and colleges. Defined metrics for success. Implemented processes for data collection and progress reporting to senior management.• Developed an end-to-end operations application using Power BI, Power Pages, CoPilot (AI), Power Flows, and Microsoft Dataverse for mentoring staff to submit requisitions for interns, collect and track progress against goals, track program events, and storing instructional videos and documents.• Elicited business requirements.• Developed user stories to translate business requirements into technical specifications.• Conducted user acceptance testing (UAT) to ensure delivered solutions met business needs and requirements.Client WorkLed a team of BA’s on multiple programs that delivered Artificial Intelligence products to U.S. Government agencies. Developed program operation processes using Power BI, Power Pages, and Microsoft Dataverse to collect and track progress against goals.

Served as lead BA on multiple programs that delivered CRM services to U.S. Government agencies. My primary focus was on the implementation of call center solutions. • Served as lead on a team of business analysts responsible for managing functional requirements using IBM’s Rational requirements management system (DOORS).• Used Scrum and Waterfall methodology for customization of the Dynamics CRM Unified Service Desk application. Tools included Rational Team Concert and Application Lifecycle Management. • Collaborated with PM on sprint planning using story points, developing epics, stories, release planning, and backlog management. Reported status using burn-down charts.• Developed enterprise level reports using Microsoft Power BI.

Recruited as Microsoft Dynamic CRM senior business analyst to assist operations and engineering office of Transportation and Security Administration (TSA). • Gathered and analyzed business requirements from stakeholders, focusing on the specific needs and challenges related to 3D software applications.• Translated business requirements into detailed technical specifications, ensuring clarity, accuracy, and feasibility.• Collaborated with product managers, software engineers, and designers to prioritize features and define project scope.• Conducted story grooming sessions to refine user stories, acceptance criteria, and technical requirements.• Led cross-functional meetings to ensure alignment between business goals, user needs, and technical implementation.• Facilitated communication between stakeholders and development teams, serving as a bridge to ensure mutual understanding and successful project delivery.• Proactively identified risks, issues, and dependencies, and worked with the team to mitigate them.• Continuously evaluated and improved processes related to requirements gathering, analysis, and communication.• Conducted user acceptance testing (UAT) to ensure delivered solutions meet business needs and requirements.

Implemented business applications for various city government offices and services, including the Office of Chief Technology Officer (OCTO) and fire and emergency services and employment services department.• For Department of Employment Service, reported to Senior PM to develop agency strategic plan and implemented Microsoft Dynamics CRM system to manage relationships with potential employers.• For Office of Chief Technology Officer, worked with Senior PM to streamline and increase efficiency in meeting internal agency IT demands by implementing Microsoft Dynamics CRM system to manage workflow. • For Fire and Emergency Medical Services, led implementation of IBM’s Rational Unified Process (RUP) to incorporate technology into new forensic lab. • Created scope definition and project charter to help ensure timely completion of all projects.