Eric Culbreth Email & Phone Number

Hired on via referral through Vice President of Operations to correct the course for the department. Initially responsible for 24+ Analysts/Bankers and Fraud Identification and Loss Prevention. Also responsible for training for both real time systems and reporting systems. Later was promoted to Risk Ops Manager and assumed responsibility for all high level.

Responsibility to recruit, train and supervise 65+ dispatchers and routers. Foster an environment in which customers and field employees enjoy high levels of service and employees are motivated to deliver top performance. Selected Contributions:Authored, site specific, scoring metrics for each agent, team and for the department as a whole, resulting in.

Advanced to increasingly responsible positions, culminating in management role with oversight for entire department. Directed 5 employees and managed advertisement, sales response training and systems operations. Maintained high standards in customer satisfaction and follow through while upholding the customer's rights to privacy and consumer information..

Quickly advanced within the company due to exceptional customer service and problem solving skills, attaining a leadership role in a year. Responsibilities included on the job training for representatives as well as pinpoint problem solving and quick resolutions for customers with escalated issues. Selected Contributions:Consistently exceeded customer.