Eric Culp Email & Phone Number

Houston, Tx, Us

Greater Houston

Established a holding company with the purpose of acquiring an 18-year-old restaurant as an investment creating a near-passive income stream. Drafted the Letter of Intent, defining the structure of the transaction and guiding negotiations. Managed business entity formation, secured financing, and oversaw legal, financial, and operational transition. Increased revenue by 10% in four months through new revenue streams and targeted marketing strategies. Improved operations by updating payroll, implementing new policies, and empowering the management team to operate independently.

Denver, Colorado, United States

- Owned and defined the post-sales customer experience, ensuring smooth transitions from onboarding through implementation, lifecycle management, and customer success.- Developed and executed strategies for renewal and revenue retention in collaboration with Revenue and Customer Success teams, driving sustained client engagement and growth.- Spearheaded the customer onboarding process, achieving rapid time-to-value and high adoption rates for mid-market, Fortune 500 and Global 2000 clients.- Launched and standardized the Project Management Office (PMO) to equip project managers with tools and workflows for executing customer implementations, capital projects, and product development.- Managed a 24/7 support department, aligning with Customer Success Managers to proactively resolve issues, manage upgrades, and support account expansion.- Built and maintained strong client relationships, achieving a 90%+ Net Promoter Score (NPS) and an average customer tenure exceeding seven years.- Led a team of professional services engineers to scope, define, and deliver custom solutions, supporting pre-sales efforts and client-specific implementation requirements.- Oversaw end-to-end management of 14 data center implementations, optimizing location, vendor selection, budgeting, and project management for smooth operations.- Led the operationalization of a private cloud IaaS and managed services portfolio, aligning product specs, design, SLAs, compliance, and ITSM best practices.- Contributed to the Senior Leadership Team, shaping company strategy, driving cross-functional alignment, and managing a multi-million dollar operations budget.- Implemented industry-leading tools like Salesforce, ServiceNow, and Jira to boost operational efficiency and team collaboration.- Ensured compliance with SOC I & SOC II, HIPAA, and initiated HITRUST certification to strengthen security and regulatory adherence.

Developed and scaled high-performing technical teams while designing customer-centric processes and implementing service management frameworks to ensure operational excellence.- Spearheaded the operationalization of a world-class private cloud infrastructure as a service (IaaS) and managed services portfolio, integrating product specifications, architectural design, SLAs, customer experience, human capital, compliance mandates, physical assets, and IT service management best practices.- Directed teams of subject matter experts responsible for maintaining the private cloud compute (1000s/nodes), network (100s/Gbps), and storage (100s/PBs) infrastructure for customers' mission-critical applications, ensuring adherence to key SLAs, SLOs, uptime metrics, compliance requirements, and best practices.- Implemented ITIL-based processes and ServiceNow for improved monitoring and service management efficiency.

Denver, Colorado, United States

Played a pivotal role in a startup’s survival and growth by wearing multiple hats, from engineering to customer support, and executing critical technical tasks with limited resources to meet evolving market demands. Managed all aspects of infrastructure, from network setup to 24/7 troubleshooting of critical client issues. Served as the main client contact, ensuring quality service while managing technical operations. Led system administration, project management, customer support, and business development.

Denver, Colorado, United States

Managed IT systems and provided technical support for small businesses and financial data processing environments. Responsibilities included network configurations, server maintenance, backups, security, software deployment, and troubleshooting to ensure compliance and staff productivity.

Bs, Business Administration - Information Technology

Associate'S Degree, Culinary Arts And Related Services