Eric Cunningham

Eric Cunningham Email and Phone Number

Operations Executive @ Crowley
Eric Cunningham's Location
Richardson, Texas, United States, United States
About Eric Cunningham

Financial Operations Executive with extensive experience generating new revenue streams and optimizing operations processes to increase efficiencies and drive down costs while improving profits.An educated bi-lingual (Spanish) leader with a diverse background who is results-oriented and experienced in creating innovative solutions to complex challenges to deliver short term goals while setting up companies for long-term success through strategic vision and execution. I have extensive experience managing sites and teams both domestically and internationally across many different verticals (banking, credit cars, auto loans, telecom, healthcare, student loans, mortgages, utilities). I have developed effective strategies and have experience utilizing various technologies (digital-first, machine learning and AI models, dialers, IVR's, CRM software) to maximize results.Having a unique perspective working as a client, supplier and consultant for start-up, small and Fortune 500 companies both in the U.S. and abroad, with proven results at each organization.I have led large cross-functional teams in the lifecycle of financial services including originations, collections (both 1st and 3rd party), customer service, billing and finance, while developing and refining processes to deliver greater efficiencies and molding future leaders.

Eric Cunningham's Current Company Details
Crowley

Crowley

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Operations Executive
Eric Cunningham Work Experience Details
  • Crowley
    Vp Shared Services
    Crowley Jun 2023 - Present
    Jacksonville, Florida, Us
  • One Park Financial
    Chief Operations Officer
    One Park Financial Apr 2022 - Mar 2023
    Miami, Fl, Us
  • Oportun
    Vice President Operations
    Oportun Mar 2015 - Apr 2022
    San Carlos, California, Us
  • Auto Finance Usa
    Vp Of Operations
    Auto Finance Usa May 2014 - Feb 2015
  • Westlake Financial Services
    Avp Servicing
    Westlake Financial Services Oct 2012 - Apr 2013
    Los Angeles, Ca, Us
    AVP of Servicing for 500 person call center operations managing captive sub-prime Auto Finance collections and customer service functions. Responsibilities included front-end to repo full lifecycle process for subprime auto portfolio totaling $1.2 billion. Led initiatives to revamp, streamline and champion multiple process improvements, ensure regulatory compliance while reducing losses and charge-offs.
  • Nco Financial Systems
    Avp
    Nco Financial Systems Aug 2010 - Sep 2012
    AVP Collections for Panama operations for multiple sites and 25 projects/clients with varying backgrounds (financial services, telecom, insurance, reservations, retail, technology). Responsible for budget in excess of $60M annually. Maintained, developed and created new and positive client relationships through exceeding client expectations and ensuring compliance with all federal and client quality and performance metrics.
  • Capital One
    Senior Extended Operations Director
    Capital One Jun 2006 - Aug 2010
    Mclean, Va, Us
    Lead collections and call center functions. Managed both internal and external resources for 6 local and remote sites including two offshore. Managed staff of up to 450 non-exempt and 25 exempt employees at all sites. Created action plan/SLA’s for champion/challenger analysis of external vendors/outsourcers. Responsible for department financial results, collections effectiveness, productivity, customer service quality and associate satisfaction. Utilized problem solving skills to develop new techniques and strategies and share best practices across functional areas and sites. Reported to senior executive team on progress of department and sites.

Eric Cunningham Skills

Call Centers Credit Financial Services Leadership Process Improvement Loans Risk Management Credit Cards Management Banking Vendor Management Call Center Finance Loss Mitigation Business Process Improvement Operations Management Relationship Management Credit Risk Portfolio Management Mortgage Lending Financial Risk Credit Analysis Consumer Lending Payments Financial Analysis Contact Centers Executive Management Analytics Customer Retention Underwriting Mortgage Banking Loan Origination Skip Tracing Cash Management Loan Servicing

Eric Cunningham Education Details

  • University Of Notre Dame
    University Of Notre Dame
    Communications

Frequently Asked Questions about Eric Cunningham

What company does Eric Cunningham work for?

Eric Cunningham works for Crowley

What is Eric Cunningham's role at the current company?

Eric Cunningham's current role is Operations Executive.

What is Eric Cunningham's email address?

Eric Cunningham's email address is ec****@****ial.com

What is Eric Cunningham's direct phone number?

Eric Cunningham's direct phone number is +180433*****

What schools did Eric Cunningham attend?

Eric Cunningham attended University Of Notre Dame.

What skills is Eric Cunningham known for?

Eric Cunningham has skills like Call Centers, Credit, Financial Services, Leadership, Process Improvement, Loans, Risk Management, Credit Cards, Management, Banking, Vendor Management, Call Center.

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