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Eric Curtis is listed as Customer Experience, Electric Vehicle, Digital Retail, Implementation Expert and Enthusiast. at J.D. Power, based in Leesburg, Virginia, United States. AeroLeads shows a matched LinkedIn profile for Eric Curtis.
Eric Curtis previously worked as CX Consultant at J.D. Power and EV Expert/Facilitator at Kia America. Eric Curtis holds Bachelor Of Business Administration (Bba), Business Managment from University Of Maryland University College.
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Accomplished training professional with 20 years of experience spanning hospitality, big box retail, and automotive. Proven track record in designing and delivering engaging training programs and public speaking for diverse audiences. Unmatched communication and relationship-building skills.
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Troy, MI, US
Elevated retail operations through detailed performance analysis and strategic improvement plans.Developed training content and learning experiences to be engaging and impactfulAssessed key performance indicators to identify efficiency enhancements within dealer operations. Created tailored plans based on rigorous benchmarking against industry.
Irvine, CA, US
Transformed Kia’s customer experience with a focus on putting the client first.Developed and presented comprehensive customer experience training modulesLed comprehensive training initiatives enabled the audience to understand and retain the informationEducated dealership personnel on advanced EV sales strategies and technological benefits.Enhanced.
Huntersville, North Carolina, US
Led the nationwide rollout of Toyota’s innovative digital retail platform, enhancing sales operations.Held discovery workshops to determine user efficiencies Constantly used data analytics and visualization to find key areas of improvementMonitored platform performance and led monthly follow-up sessions to drive retention and resolve issues. Developed and.
Mahwah, NJ, US
Directed regional customer experience and EV training for dealership personnelFacilitated in-person and virtual training sessions focused on luxury customer experience and product knowledgeDeveloped content for luxury EV comparisons and Volvo’s advantagesSupported new EV and Hybrid vehicle launches with trainings to enhance the introduction to the.
Gaithersburg, MD, US
Provided technical support to clients by troubleshooting and resolving hardware, software and network related issues. Utilized pre-defined call and ticket management procedures to identify and resolve issues presented by clients through email, telephone, and the customer portal. Documented and monitors issues in the ticket management system to ensure that.
Reston, Virginia, US
Worked closely with corporate and store teams to assess needs, launch new initiatives, investigate issue root cause and build plans to support performance improvement.Facilitated process improvement through group and one on one coaching and training sessions. Ensured sales team is motivated and trained, set sales goals based on individual skill.
Washington, D.C. Metro Area, US
Championed Audi’s training programs, focusing on electric and hybrid vehicle technologies. Led the design and delivery of over 500 training sessions on advanced vehicle technologies and services.Worked with subject matter experts to develop and refine training content and learning experiences to be engaging and impactfulPlayed a pivotal role in the.
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Eric Curtis works for J.D. Power.
Eric Curtis is listed as Customer Experience, Electric Vehicle, Digital Retail, Implementation Expert and Enthusiast. at J.D. Power.
Eric Curtis is based in Leesburg, Virginia, United States while working with J.D. Power.
Eric Curtis has worked for J.D. Power, Kia America, Proactive Dealer Solutions, Volvo Car Usa, and Designdata.
You can use AeroLeads to view verified contact signals for Eric Curtis at J.D. Power, including work email, phone, and LinkedIn data when available.
Eric Curtis holds Bachelor Of Business Administration (Bba), Business Managment from University Of Maryland University College.
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