Eric Ferris Email & Phone Number

Escondido, Ca, Us

▅ I consistently contributed my expertise in sizable portfolio management, client support and guidance, budgeting, sales forecasting, and data interaction through the Salesforce CRM platform. I led notable successes in revenue attainment, market penetration, sales, and exceeding targets. Delivered millions in incremental revenue, exceeding targets by 102% for four consecutive quarters after expertly identifying consumer demands, launching digital media and marketing plans utilizing QR codes, and providing specialized training to leading agents. Despite the global pandemic, I preserved 100% of inbound sales with continuous order flow, substituting an all-digital marketing plan and an online order entry system when it was impossible to make in-person customer visits. ▅ Highly commended on my ability to identify areas for improvement, steer efficiency and improvement, and secure performance above planned, I championed a 98% customer satisfaction score through collaboration with cross-functional teams, including those from marketing, sales, operations, and finance. Retained 90% of accounts through proactive communication and innovative solutions, forging long-term customer relationships. I advocated at local and networking events, driving an 80% brand recognition spike, and achieved 65% on-site user penetration marketing through training and meetings, staff collateral, and timely resolving issues so deployment could continue. Cultivated a 30% increase in subscriber growth by partnering with teams to launch "G-Fast," an apartment complex fiber deployment, hosting 12 on-site promotional events, and delivering same or next-day service. Boosted fiber optic subscribers by 5% after establishing educational events to qualify low-income families for free or reduced internet services. ▅ Capitalizing on my market penetration skills, I attained over a 300% fiber optic market uptick after analyzing sales to gather data on trends, potential opportunities, and risk mitigation.

▅ Overseeing single-family units, I prepared quotes and proposals for new and existing products, advised the executive team on revenue generation, realized sizable sales, saved millions through expert negotiation, expanded market share, and enhanced performance metrics. Realized tens of millions of new annual revenue by long-term partnering with key accounts. Generated millions in leads by focusing on presenting benefits information, presentations, and revenue reports to company principals representing the Smartmoves program.▅ I averted millions of dollars in costs by adeptly negotiating with vendors, single-family home builders, and developers.▅ I spearheaded numerous corporate improvements, including a 100% client satisfaction rating, as a result of quickly addressing inquiries and delivering optimal solutions. Drove a 65% market share uptick and increased ROI after negotiating revenue share market contracts to deploy AT&T technologies to single-family developers in new communities.▅ I proudly advanced organizational awareness in the community by serving as the face of AT&T at industry events and conferences, interacting with potential customers.

▅ With a keen eye for meeting customer expectations by finalizing and delivering projects with scheduled timelines, I monitored ongoing progress and provided detailed reporting to senior-level executives while facilitating service revenue, supervising customer retention initiatives, and minimizing errors. I diplomatically resolved customer conflicts and issues, negotiated for mutually beneficial solutions, salvaged millions in service revenue, avoided contract cancellation, and used the experience to establish a client retention program.▅ I was highly commended on reducing errors, cutting 40% while forming, launching, and clearly documenting project requirements and processes.▅ Recognizing the need to improve customer retention, I fostered a 20% improvement in the U-Verse program, slashing customer disconnections and offering promotions to maintain network usage.

▅ With a keen eye for meeting customer expectations by finalizing and delivering projects with scheduled timelines, I monitored ongoing progress and provided detailed reporting to senior-level executives while facilitating service revenue, supervising customer retention initiatives, and minimizing errors. I diplomatically resolved customer conflicts and issues, negotiated for mutually beneficial solutions, salvaged millions in service revenue, avoided contract cancellation, and used the experience to establish a client retention program.▅ I was highly commended on reducing errors, cutting 40% while forming, launching, and clearly documenting project requirements and processes.▅ Recognizing the need to improve customer retention, I fostered a 20% improvement in the U-Verse program, slashing customer disconnections and offering promotions to maintain network usage.