• Manage all aspects of a large database of prospective student inquiries for various university accounts throughout the company.• Engage with interested prospective students daily, focusing on the identification of their interests and highlighting relevant features of university programs they are interested in.• Coach prospective students through university-wide systems to ensure their successful completion of all application procedures. • Manage all aspects of the recruitment pipeline for university accounts, including interviewing prospective students and managing the enrollment process.• Create and manage data reports tracking the progress in engagement rates of Enrollment Coaches.• Collaborate with university and account partners to ensure prospective and admitted student needs are met effectively and efficiently.

• Advise, mentor, and assist the Interfraternity Council (IFC) leadership in the areas of general council and chapter operation, leadership development, risk management, financial and event planning processes, programming, recruitment, and new member and general member experience initiatives• Provide specific guidance and support to eight designated Interfraternity Council (IFC) chapters by meeting regularly with chapter executive board members and serving as primary contact in areas of risk management, event planning, and chapter operations• Serve as the primary advisor for all of Interfraternity Council chapters, which includes approximately 600 members• Facilitate relationship-building and communication efforts with chapter advisory teams by hosting regular meetings for local chapter advisors and semester check-in calls with organizational fraternity/sorority staff liaisons• Implement and facilitate an effective and comprehensive new member education program series for all new member focusing on education, leadership development, community expectations, and chapter operations • Create and execute a comprehensive leadership development curriculum for chapter and council leadership that focuses on the holistic development of the students and their respective chapters • Supervise the Graduate Assistant for Fraternity & Sorority Life by providing guidance in their efforts to advise Order of Omega, advise InterGreek Council, plan and execute Greek Week, and oversee office communication initiatives• Manage all office marketing initiatives, including an office rebrand, office communication plans, and marketing materials for office events and programs• Oversee key Fraternity and Sorority Life area operations such as the philanthropy event planning and approval process, marketing and social media efforts, and maintaining up-to-date information in Banner and other university database systems

• Projected enrollment yield through statistical analysis and review of attendance tracking• Trained students to provide support for various campus visits from prospective high school students and other events• Developed curriculum for and launched mandatory 1-credit training course for all Owl Team Leader staff• Served as the lead instructor for the Owl Team Leader Development Course• Managed all evaluations of student progress within the Owl Team Leader Development Course, including grading, providing feedback, and assessing completion of overall course objectives• Recruited, selected, trained and developed, and supervised 32 Owl Team Leaders who work throughout the year to welcome new students and their family members to Temple University• Supervised Graduate Student Interns who assisted with the execution and implementation of Orientation programming for new students, transfer students, and parents, families, and support systems• Oversaw daily, on-site logistics of the 14 overnight New Student Orientation programs throughout the summer, welcoming 5,200 incoming students to Temple’s campus• Managed orientation databases and systems to streamline effective communication strategies with new students and their family members• Integrated technology use and innovation into the orientation program to enhance the student experience through engagement strategies utilizing Banner, BlackBoard, Fire Engine Red, CollegiateLink and Baseline products and social media platforms• Advocated for the needs of first-year students by serving on campus committees and collaborating with various campus offices• Assessed and analyze data for an overall orientation satisfaction and learning survey to be compiled and distributed to campus partners• Coordinated the distribution and data analysis of a Week Six survey to gauge student success in relation to their experience at orientation

• Prepare reports for charge letters to be sent to students allegedly in violation of the Student Code of Conduct• Conduct Information Sessions with students to inform them of the conduct process and set hearing dates• Facilitate student learning and development regarding community standards through intentionalconversations as a first-level hearing administrator• Co-advise a Student Conduct Board of seven members who conduct fair and impartial hearings

Supervision• Supervise 4 Orientation Team Leaders who are responsible for various office tasks to prepare for retreats, conferences, and other programming and are mentors to new Orientation Leaders• Co-supervise a team of 36 Orientation Leaders who work orientation sessions for first year students, transfer students, and family members• Select, hire, and supervise a staff of Student Office Assistants to run day to day operations in the officeOrientation & Programming• Coordinate Orientation Leader recruitment and selection, including marketing materials and information sessions• Co-teach the course Peer Education, Mentoring, & Applied Campus Leadership alongside the Associate Director of New Student & Family Programs• Plan the Orientation Leader retreat which focuses on the development of team cohesion, mission, and education• Assist with the preparation of First Time in College Orientation for 6,200 students and 7,000 family members in the summer, including contacting presenters, planning schedules, and reaching out to campus partners for orientation materials• Assist with the preparation of Transfer Student OrientationAssessment• Assess Orientation Leader learning outcomes at the beginning, middle, and end of their experience• Compile an overall orientation report of assessment results to present to campus partners• Coordinate the distribution and compilation of a Week Six survey to gauge student success in relation to their experience at orientation• Create an overall report of the Week Six survey to be distributed to campus partners in order to improve quality of orientation programs and assist with the implementation of a First Year Experience program• Support the First Year Experience committee and University effort to design and implement a First Year Experience course

• Researched, benchmarked, and assessed nationwide programs and initiatives that help serve first generation college students and their career development• Identified unique characteristics about students who enroll in Florida State University’s Center forAcademic Retention and Enhancement in order to understand the needs of first-generation college students on Florida State’s campus• Developed programmatic ideas and/or initiatives for junior and senior first-generation college students that focus on career development and engagement• Assisted with other Career Center events and office tasks as needed• Sat-in on and assisted with mock interviews, employer meetings, and other employer relations centered programs