Eric Morrow Email & Phone Number

Poway, California, US

In this role I set objectives and strategies for businesses and their internal IT departments. Selecting and implementing best-in-class technology to streamline internal operations and help optimize strategic benefits. Designing and customizing systems and platforms to improve customer experience.As a part of this role, I provide strategic direction.

Poway, California, US

As Senior IT Manager for centrexIT, I manage and mentor our team of virtual IT Managers. This position ensures that the vITM processes and standards are being adhered to by the vITM team. Acts as liason between clients and centrexIT teams. Works closely with vITMs to ensure their success to the benefit of our clients.

Poway, California, US

As a vITM for my clients, I manage all aspects of their IT environment. This includes but not limited to:-Ensuring IT Standards & Compliance-Account Analysis and handling Client Vendor Accounts -Identify Possible Design Challenges-Managing and Assisting in Client Projects-Training-Assist and Facilitate IT Team as needed

Poway, California, US

All areas of Help Desk Support, Field Support, Network Support, Cisco Devices setup and configuration (IP Phones, UC, ASA, Switch, WAP), Server troubleshooting and configuration, Virtual devices, hardware and software support.

• Remote Support, Virus removal and protection, Identity Theft software protection, Onsite and Online backups.
• Install, troubleshoot, secure and maintain wired and wireless networks for various businesses and home consumers.
• Hardware and software installs, repairs, diagnostics, and maintenance on desktops, servers, laptops.

Lisle, Illinois, US

Graduation date of October 2012, 4.0 GPA.Training in (not currently certified) A+, CCNA, CCDA, Windows Server 2003- 2008, Linux, Windows 7, XP, Vista, NT, Cisco Routers, TCP/IP, LAN/WAN, Telnet, MCSE, Microsoft Software, Wireless Technologies.

Washington, DC, US

• Primary military manager for LINK Distributed Training Division. Responsible for the conducting of Fleet Synthetic Training exercises, instructing three Strike Groups, 42 Pacific Fleet ships, and over 2500 sailors.
• Managed 26 military personnel and three civilian technicians on day to day operation, corrective maintenance, and implementation of eight multi-million dollar computer suites and associated equipment, including daily.
• Developed and reviewed training exercises, Computer Suite configurations, Fleet equipment configurations, and LINK protocols for Fleet Synthetic Training Exercises.
• Trained ships personnel directly onboard ships in the installation and use of computer Pack Up Kits (PUK), to allow for direct connection to Tactical Training Group, Pacific fleet exercises and training in-port..

Richfield, Minnesota, US

• Managed Computer Support and Sales desk, trained coworkers on computer troubleshooting.
• Sales, Financial and logistic database management, remote shipping and tracking software.
• Remote Support software, hardware and software installs, troubleshooting.
• All forms of computer and electronics diagnostics with extensive test equipment use.
• Extensive front facing customer support, customer training. Was the “go to” guy for disgruntled customers.

Conducted QA checks on shipboard systems.

• Directed 4 Aegis work centers, 27 personnel in the maintenance, operation, and troubleshooting techniques of the Aegis Computer Network Technician Baseline 6.3.2.1, SPY 1A, AWS, and CIWS systems as CF Division Leading.
• Trained shipboard personnel on system integration and combat systems readiness as part of the Combat Systems Training Team, and Combat Systems Officer of the Watch.
• Managed all preventive and corrective maintenance on the Aegis Weapon System and all training of new technicians in order to quickly and effectively transform them into reliable and self-sufficient members of the team.
• Performed preventive and corrective maintenance for the UYQ-70 Local Area Network (LAN), ALICE (mainframe fiber optic card based) routers, Bay Network Router, its interfaces and associated equipment to include the Q-70.

Washington, DC, US

Attained Dept. of Labor certification as Journeymen Counselor.

Washington, DC, US

• Managed, installed, secured, performed corrective and preventative maintenance on district LAN of over 100 PCs, over 30 wired/wireless remote station networks, and over 200 remote recruiter laptops.
• Saved district over $60,000 by personally installing, configuring and training personnel on over 30 station networks.
• Conducted daily server backups, server management, security log review, firewall management, system patches, and daily operations of ADP department.
• Conducted daily inventory of all ADP equipment and safes, handled all ordering and supply issues.
• Managed help desk support, phone support, remote access support, mobile onsite support for all ADP equipment. Extensive computer and network repair conducted, extensive cabling, both coax and CAT-5.
• Conducted district training on Recruiter software, business software, and computer operation in both single user and auditorium setting.

Bachelor Of Science (B.S.), Networking And Communications

Associate Of Applied Science And Technology, Science And Technology