Eric D. Williams Email & Phone Number

Charlotte, North Carolina Area

Providing On-Premise Microsoft Exchange support for Premier customers worldwide. Troubleshooting, gathering logs, proving case logic in determining root cause. Communicating worldwide with customers as well as their technical representative, the position requires strong verbal skills and the ability to document as well as research customer’s needs. Environments included co-existence of Exchange 2007/2010/2013 support. Work with other teams to determine root cause including IIS, AD, Networking, and Outlook teams.

Charlotte, North Carolina Area

LFR -Supported LFR of a nationwide domain, the region includes 10 cities. Working individually as the sole administrator of Windows 2003/2008 DC/File/Print Servers in each office, managing user access, data integrity as well as upgrades and migrations which required some travel. Working side by side with the Vice President of the region, I managed the opening and closing of small offices, encouraged VP on hardware and software improvements and acquisitions to improve workflow. Determining hardware needs; generating quotes, approve and procure, and configure for each environment. Being strong in salesmanship, I was specifically acknowledged in my ability to convey the IT message in a way everyone could understand with the passion necessary help customers understand the future of IT implementation.