Eric Da Silva Email & Phone Number

Toronto

• Monitored current business practices, identified points of opportunity, and built customized Excel tools to automate processes for various roles across multiple teams.• Built dashboard files for planning leaders to track and analyze total business across multiple datasets, giving the ability to act on insight, and easily produce automated scorecards.• Compiled data surrounding urgent one-off issues, helping to identify root causes, and generate meaningful stories to drive action from… Show more • Monitored current business practices, identified points of opportunity, and built customized Excel tools to automate processes for various roles across multiple teams.• Built dashboard files for planning leaders to track and analyze total business across multiple datasets, giving the ability to act on insight, and easily produce automated scorecards.• Compiled data surrounding urgent one-off issues, helping to identify root causes, and generate meaningful stories to drive action from relevant company sectors.• Built, automated, and analyzed interactive chart tools, showing instant visual representation of chosen data in a highly intuitive format.• Received Advanced Certification in Retail Solutions Inc. (RSi) business intelligence tools, and trained relevant employees on pulling and manipulating data.• Facilitated the transition of production for national in-store product displays from manual planning to a new internal forecasting tool on a very strict time-line, working closely with Process Leaders at P&G HQ to strategize proper execution of the roll-out. • Built macro add-ons to existing forecast trackers that automatically extract relevant upload data for team members, and set up data validation checks on all display production, comparing original forecasts, DAT, and SAP data. Show less

Canada

• Installed and maintained SQL database solutions for various Popeye's Supplements stores across Canada.• Compiled and analyzed monthly, quarterly, and yearly reports for owners.• Trained new owner-operators and helped troubleshoot any issues in opening weeks.

Toronto, Canada Area

• Maintained relationships with vendors, placing and following up on bi-weekly purchase orders for Canada’s Eastern warehouse and multiple stores, while maintaining manageable stock levels.• While keeping records of yearly supplier trade-show specials, made long-term purchasing decisions based on historical POS data and projected warehouse space• Kept records of supplier communication, scanned for discrepancies on invoices, and ensured all time-restricted discounts on purchases were… Show more • Maintained relationships with vendors, placing and following up on bi-weekly purchase orders for Canada’s Eastern warehouse and multiple stores, while maintaining manageable stock levels.• While keeping records of yearly supplier trade-show specials, made long-term purchasing decisions based on historical POS data and projected warehouse space• Kept records of supplier communication, scanned for discrepancies on invoices, and ensured all time-restricted discounts on purchases were honoured• Followed up with accounts receivable to confirm retrieval of funds for all credit notes issued due to erroneous invoicing and customer returns Show less

Toronto, Canada Area

• Ensured customer experience was exemplary through effective communication, problem solving, and training staff to ensure all calls, messages, and emails were responded to promptly and properly• Maintained records of all customer inquiries or complaints, and solved all customer escalations personally

Toronto, Canada Area

• Optimized work-flow between ownership, warehouse, accounting, and customer service• Assisted the President and Accountant as needed, including: simplifying processes, brainstorming and implementing cost-saving measures, supervising employees, general bookkeeping, and completing various one-off or ongoing projects • In charge of general organization and upkeep of the office; communicating with staff regarding needs; ordering supplies and computer equipment; maintaining network and… Show more • Optimized work-flow between ownership, warehouse, accounting, and customer service• Assisted the President and Accountant as needed, including: simplifying processes, brainstorming and implementing cost-saving measures, supervising employees, general bookkeeping, and completing various one-off or ongoing projects • In charge of general organization and upkeep of the office; communicating with staff regarding needs; ordering supplies and computer equipment; maintaining network and credit card terminals; troubleshooting Show less