Eric Da Silva Email & Phone Number

Toronto

• Monitored current business practices, identified points of opportunity, and built customized Excel tools to automate processes for various roles across multiple teams.
• Built dashboard files for planning leaders to track and analyze total business across multiple datasets, giving the ability to act on insight, and easily produce automated scorecards.
• Compiled data surrounding urgent one-off issues, helping to identify root causes, and generate meaningful stories to drive action from… Show more
• Compiled data surrounding urgent one-off issues, helping to identify root causes, and generate meaningful stories to drive action from relevant company sectors.
• Built, automated, and analyzed interactive chart tools, showing instant visual representation of chosen data in a highly intuitive format.
• Received Advanced Certification in Retail Solutions Inc. (RSi) business intelligence tools, and trained relevant employees on pulling and manipulating data.

Canada

• Installed and maintained SQL database solutions for various Popeye's Supplements stores across Canada.
• Compiled and analyzed monthly, quarterly, and yearly reports for owners.
• Trained new owner-operators and helped troubleshoot any issues in opening weeks.

Toronto, Canada Area

• Maintained relationships with vendors, placing and following up on bi-weekly purchase orders for Canada’s Eastern warehouse and multiple stores, while maintaining manageable stock levels.
• While keeping records of yearly supplier trade-show specials, made long-term purchasing decisions based on historical POS data and projected warehouse space
• Kept records of supplier communication, scanned for discrepancies on invoices, and ensured all time-restricted discounts on purchases were… Show more
• Kept records of supplier communication, scanned for discrepancies on invoices, and ensured all time-restricted discounts on purchases were honoured
• Followed up with accounts receivable to confirm retrieval of funds for all credit notes issued due to erroneous invoicing and customer returns Show less

Toronto, Canada Area

• Ensured customer experience was exemplary through effective communication, problem solving, and training staff to ensure all calls, messages, and emails were responded to promptly and properly
• Maintained records of all customer inquiries or complaints, and solved all customer escalations personally

Toronto, Canada Area

• Optimized work-flow between ownership, warehouse, accounting, and customer service
• Assisted the President and Accountant as needed, including: simplifying processes, brainstorming and implementing cost-saving measures, supervising employees, general bookkeeping, and completing various one-off or.
• In charge of general organization and upkeep of the office; communicating with staff regarding needs; ordering supplies and computer equipment; maintaining network and… Show more
• In charge of general organization and upkeep of the office; communicating with staff regarding needs; ordering supplies and computer equipment; maintaining network and credit card terminals; troubleshooting Show less