Eric Daly Email & Phone Number

Remote

Lenexa, Ks

Report Directly to VP Enterprise Application Development and served as product owner in Agile Scrum Development, managing product backlog, including documentation of new features and bugs, along with prioritizing work items, interacting with key stakeholders, answer developer questions, and reviewing progress of work items. Responsible for implementing all customers onto AFS TMS, by performing shipper account setup, including rate loading and any customer specific needs, and conduct end user training. Responsible for EDI setups and support, including 204 shipment tenders, 211 electronic bill of lading, 214 status tracking, APIstatus tracking, 997/990 functional acknowledgments, and 210 invoice document processes requested by customers that use AFS TMS. Management of the AFS TMS Helpdesk ticket queue, as well as provide tier one technical support to both internal and external customers, by identifying, troubleshooting, solving and/or confirming problems are corrected in a timely manner.

Shawnee, Ks

Report Directly to CEO and Responsible for negotiating customer specific rates for gain share customer base and worked directly with service providers on pricing and contract issues. Responsible for day-to- day customer communications, gathering feedback, and perform follow-ups to ensure customer satisfaction.Perform shipper account setup, including rate loading and any customer specific needs, conduct end user training, and research freight bill invoice issues.Management of freight bill audit and payment processes. Responsible for creating ACH & EFT freight payments to service providers on behalf of customers.Responsible for EDI setups and support, including 204 shipment tenders, 211 electronic bill of lading, 214 status tracking, and 210 invoice document processes requested by customers.Manage the Helpdesk ticket queue, as well as provide tier one technical support by identifying, troubleshooting, solving and/or confirming problems are corrected in a timely manner.Prepared, validated, loaded and continue to maintain thousands of LTL / TL rates in the TMS.

Shawnee, Ks

Reported Directly to CIO and COO and responsible all rate prepping, validating and loading into TMS for customers.Provided support for all issues related to rates generated by the Transportation Management software.Managed the Helpdesk and ticket flow process for proper support assistance.Freight bill audit support and backup for all gain share customers.

Overland Park, Ks

Reported Directly to CIO and COO and managed overseas office in Manila Philippines, group of 4 operations agents. Manila office was responsible for updating all active shipments within MFW internal systems daily with current tracking status. As well as gathering BOL’s and POD’s for customer invoicing.Responsible for implementing tracking processes for each operation agent in Manila office based on 13 hour time difference to ensure system updates viewed by customer base.Created and outline new shipment lifecycle process that starts with a shipment creation through the freight bill audit. Setup EDI 204 shipment tenders, 214 status tracking and 210 invoice document processes through EDI van to support the shipment lifecycle process that was implemented.Responsible for updates in TMS in regard to custom pricing at multiple levels, including blanket, along with entity and customer specific.Managed a group of four people who were responsible for the daily updates in the TMS. Updates included tracking, pricing and shipment specifications at the shipment level. Shipment routing and confirmation.

Overland Park, Ks

Reported Directly to COO and responsible for handling daily operations on key accounts, booking, dispatching, tracking and problem solving.Key accounts included Fritz Companies, Truserve, Restoration Hardware, Hecny Group, and UPS Logistics.Worked directly with transportation providers to support customer’s needs.

B.A., Communication Studies

Diploma