-Provided acquisition, contracts, and program management support for senior government executives, to include the COR, DPM, and PM-Researched and analyzed contracting trends across the DoD to shape strategic decisions-Developed process improvement tools and templates to streamline contract management processes resulting in time and cost savings-Provided inputs to update and implement annual contract policies across the SPAWAR enterprise to ensure compliance with applicable DoD and DoN requirements and governance

-Promoted to Consultant (Level III) based on exceptional performance

-Provided acquisition planning and contract management support for senior government executives-Provided inputs for technical and contractual documentation for major systems acquisition -Prepared procurement documentation, to include CDRLs, SOWs, APs, J&As, and D&Fs-Created integrated master schedules and facilitated IPT Meetings -Identified risks and developed risk mitigation strategies to feed Risk Management Plan-Developed standardized tools adopted by the acquisition team -Assisted with the award of two major systems acquisitions ranging between $30-80 million-Provided COR support with Quarterly Program Reviews, CDRL Management, and other administrative matters-Supported technical system production planning, Industry Days, and briefings to senior executives

-Provided program management support for project-Recommended effective internal process improvement solutions to promote efficiency-Planned, coordinated, and facilitated weekly team meetings-Wrote, formatted, and edited technical documents to ensure client satisfaction -Interviewed external stakeholders to identify needs and provide recommendations accordingly-Utilized multiple channels to acquire raw data to feed analysis-Supported the development of local onboarding program to acclimate new hires to the firm

-Facilitated quarterly training for employees to improve sales and service metrics-Executed strategies to drive employee engagement-Mentored, coached, and motivated a team of over 20 sales professionals to consistently deliver effective selling behaviors to drive sales, loyalty, and service-Responsible for hiring, coaching, and promoting three sales professionals into elevated sales positions -Served as "Credit Captain," responsible for capturing customer loyalty within store location -Represented Macy*s, Inc. on campus on several occasions through College Relations to identify and recruit top talent-Selected as one of four participants out of entire Executive Development Program class to represent College Relations in New York City for the company’s 2014 national promotional recruiting material-Monitored and addressed performance issues in a timely manner

-Participated in a "fast track" program resulting in a high level of exposure to customer service, store operations, coaching, human resources, merchandising, and loss prevention-Executed a "Driving the Business" project increasing sales by 199% to plan

-Provided outstanding customer service in a high-volume and high traffic store-Developed a solid clientele base of luxury consumers to drive brand loyalty and profits

-Partnered with Sales Managers to maximize business opportunities

-Piloted new product knowledge initiative in a multi-million dollar family of business, increasing sales by 5% and customer service scores by 3% in 3 weeks-Reviewed and analyzed reports/ implemented action plans to drive sales in deficient areas-Implemented strategies to increase customer service scores-Monitored and addressed performance issues on a timely basis

-Provided a “world class” shopping experience by developing interpersonal relationships to increase customer retention-Achieved “Sales Metrics Leader” status by exceeding sales metrics goals by 30% on a monthly basis-Employee of the District Nominee (Dec 09)-Seller of the Month (Dec 09-Feb 10)

-Advertised the Transfer Center’s services through flyers and sales pitches directed to collegiate audiences-Conducted online research on competitors to enhance and improve website-Organized and maintained key database using Excel-Answered e-mails and performed website maintenance