I am a Bilingual Customer Service Representative with over 15 years in the industry. Strong relationship builder with primary focus on clients’ needs while providing timely advice to promote growth and success. Highly communicative, pays attention to detail, ensuring productive collaboration with all parties. Engaging and collaborative individual that delivers results while focused on delivering excellent customer experience. Effective at liaising with external and internal clients and fully bilingual in French and English. I hold pride in my leadership and coaching skills that i have developed over my many years in the work force. My main strength for this is communication, without it all parties are lost, which leads to frustration, loss of time, money and most importantly respect. Core competencies: Account Management | Team Development | Employee Satisfaction | Performance Management | Training and Development | Process Improvement | Customer Service Excellence | Partnership Management