Eric Danowski Email & Phone Number

Warwick, RI, US

Warwick, Rhode Island

- Work directly with CIO/CTO and other executive level staff to develop integration solutions between multiple data sources and platforms to achieve a single “digital platform” using Salesforce FSC as the central hub- Work with various user groups to facilitate data/reporting/automation needs including Sales, Fulfillment, Compliance, Servicing.

Manage several data sources that revolve around core Contact Center functions.Pull and manipulate a wide variety of data in scheduled and adhoc reports.Create and anage reports, and provide annecdotal results to site management. As necessary, include report data and analysis in a powerpoint deck for site management.Work with other departments to create.

Provide operational support for a wide range of departments within a Call Center environment, including Sales, Business Banking, and Fulfillment.Create, maintain, organize, review, audit, analyze, and re-evaluate various reports, procedures, department communications, intranet sites, agent schedules, and network folders and mailboxes on a regular.

Assist new customers with transitioning recurring payments and deposits to their new account.Maintain a consistent database of 100-200 customers.Contact various employers and billers to negotiate terms to establish or reroute any necessary automated payments or debits on behalf of the customer.Provide the highest level of customer service on all calls and.

Manager on duty when Team Leader was not present.Assist in managing the shop binder, consisting of sales data, work orders, and action items for the month.Review previous day's work orders for accuracy and to identify coaching opportunities.Mentor new hires during in-store transition and provide one-on-one training and coaching.