Eric-Dat Pham Email & Phone Number

As an Account Manager at Paycom, I manage and retain a large portfolio of over 200 clients with a combined revenue of over 7 million dollars, delivering exceptional customer service and fostering long-term relationships. I demonstrate expertise in troubleshooting and resolving over 200 daily client inquiries via email and phone, displaying strong problem-solving skills and anticipating client needs. I also provide comprehensive training to clients on the Paycom system, proactively identifying new users and delivering individualized instruction as required.I collaborate with my team to create and implement best practices for customer service excellence, resulting in improved client satisfaction and a retention rate of 95%. I always strive to understand client feedback and work closely with system developers to incorporate updates to improve client satisfaction. My dedication to achieving departmental objectives is reflected in my ability to develop and implement daily individual and team goals.I hold a Bachelor of Arts in Human Resources Management and Services from the University of Oklahoma, where I graduated with honors and was awarded the President's Honor Roll twice for achieving a 4.0 GPA during the semester. I am fluent in Vietnamese and English, and have a certification in Thieu Nhi Thanh The, a Vietnamese Catholic Youth Group. I am skilled in Jira Service Desk and Customer Relationship Management (CRM) software.

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  University Of Oklahoma

  Human Resources Management And Services