Eric Dau Email & Phone Number

Pullman, Wa

Beaverton, Or

 Troubleshot and resolved over one hundred and fifty hardware and software issues per week, including software installation and driver updates, as part of a 7-member team supporting over 2000 hotels using proprietary Property Management Software in a Windows environment. Performed remote troubleshooting and client support using custom remote access software. Set up and customized client networks for client/server access of software. Provisioned, set up, and deployed user accounts within Property Management Software. Documented troubleshooting steps and results on every support call within a custom helpdesk database. Installed and updated software, including Adobe, Java, Malwarebytes, printer drivers, and Microsoft updates to assist in troubleshooting. Assisted in Accounting and Auditing duties such as balancing daily financial reports and locating and correcting entry errors.

• Troubleshot and resolved forty hardware and software issues per week, including password resets, and account restores, as part of a 25-member team supporting 1.5K county staff end users.• Set up and customized up to 25 workstations per week using LANDesk imaging software.• Provisioned, set up, and deployed mobile devices by establishing authentication with local servers.• Documented troubleshooting steps and results on every troubleshooting request within the Solar Winds Helpdesk ticketing system.• Activated, deleted, and adjusted permissions in in user accounts with Windows Active Directory.• Installed and updated software, including Adobe, Java, Malwarebytes, printer monitors, keyboard, and video card drivers, and Microsoft updates.• Performed remote network administrative duties, such as email tracing, whitelisting and blacklisting email addresses, and adjusting rights accesses.

Oregon City, Oregon

Moscow, Id

• Implemented, set up and managed an Ubuntu Linux file server and ten client PCs for a small surveyor's office with eight staff.• Troubleshot and resolved technical issues, including hardware failures and file access errors.• Managed and built laptop and desktop computers for the rollout of ten workstations.• Converted office from peer-to-peer to a client/server model, allowing multiple users to access files simultaneously and reducing project time by 50%.

I assisted customers of a major wireless telecommunications provider by answering their questions and making changes and corrections to their account.