Eric David Libatique Email & Phone Number

Dubai, United Arab Emirates

Aside from regular Customer service roles, responsible for taking in escalations and resolving high tier customer complaints.Responsible for training new hires regarding how the service works so they can be able to adjust quickly to the job.As a Senior Representative we are also tasked to do support functions for other departments not just in Customer Care.

Dubai, UAE

As a customer service representative, it is my duty to provide excellent customer experience to our clients and to ensure that their issues are met with solutions and to resolve their inquiries promptly.It is also my duty to ensure that customers' orders are accurately delivered through our location systems and to correct them if an issue arises as to.

Manila

 Worked under Receivables Management team, responsible for soft collections and providing appropriate solutions with regards to payment issues. Providing customers with informed choices about changing their phone rate plans and features.