Desktop Systems Administrator
Desktop Systems AdministratorHeld responsibilities to install, configure, and maintain all laptops, desktops and PDAs, as well as management and administration of all local software resources including license tracking. Established new IT policies relating to client systems, data access, and other user/client-side specific issues (software installation request policies, access to network shares, etc). Installed and configured all client systems, including operating system and all user software. Built and modified default system images and software packages using Norton Ghost. Configured and monitored printer status and usage. Was the sole local support provider for all client-related (non-server) technical support requests.