CommonPass

COVIDcheck

• Partnered with data architect to codify and prioritize requirements for cloud-based data transformation pipeline and reporting solution• Created product evaluation and selection framework for analytics solutions

Led Cloud Operations and Development team to:• Configure MS Azure infrastructure in multiple regions, including backup, DR, VPN access• Implement/integrate cloud services including PaaS, NFS, RBAC, Cisco firewall, Tenable, Logrhythm• Automate VM deployment and lifecycle management via ServiceNow, including advanced Azure features such as Availability Sets and Proximity Placement Groups• Deploy infrastructure for multiple banking products including Murex and XenomorphCoordinated efforts across multiple vendors to achieve stringent latency and IOPs requirementsManaged cross-team go-live events for multiple banking productsDrove consensus across multiple groups to create Cloud Operations and application-specific RACI matrixesLed effort with Microsoft and the bank to project cloud resource usage and minimize costs

Senior Technology Operations Consultant (2015−2017):• Designed process utilizing customer support data to drive product and engineering innovation to maximize customer satisfaction and product supportability; rolled out process to 300+ engineers and product developers across multiple teams, including training, documentation and business intelligence dashboards• Designed process to support and manage external SDLC audits and Software Capitalization audits to confirm safe and fiscally responsible practices and to satisfy auditors’ requirements, while minimizing engineering effort and organizational overhead; implemented with 100+ engineers, managed multiple deficiency-free audits and capitalized $3M+ of development costs in the first year • Identified and measured ways in which SysOps teams were not effectively supporting Engineering teams; implemented a series of improvements including SLAs, education, documentation, office hours and tooling; increased Engineer satisfaction scores up to 21%Interim Director of Agile & Project Management (2014−2015):• Assigned Scrum Masters and Project Managers to projects, set quarterly goals and performed weekly one-on-ones, performance reviews and compensation reviews• Grew team of Scrum Masters and Project Managers from three to seven and increased Gallup Employee Engagement score from 52nd to 87th percentile ranking• Shifted team from focus on adherence to proscribed Agile ceremonies to focus on solving problems and unblocking engineers JIRA Implementation and System Administrator (2013−2014): • Designed, configured and administered JIRA instance and provided training to admins and users in a manner that balanced ease of use, flexibility and maintainability for an organization of 1,000+ usersAgile Coach (2012-2013):• Introduced Scrum and other Agile processes to the organization and trained new Scrum Masters and Product Owners• Served as Scrum Master for overseas team and cleared local blockers while they slept

• Created unified Product Development from disparate sources • Designed processes for prioritizing, prototyping and validating new Product Development ideas• Drafted Product department charter, identifying quarterly goals, roles and responsibilities, cross-project management processes and inter-department interaction guidelines

• Developed business requirements for History.com (History Channel), working closely with Editorial, Video, Analytics, SEO/SEM, Ad Operations, Mobile and E-Commerce teams• Hired and managed team responsible for all development on History.com and shepherded releases through QA and UAT to production• Managed development of online and mobile video player, TV Everywhere, WordPress blogs, Solr/Nutch search and Teamsite CMS enhancements, and migration from Mediabin to ThePlatform Video CMS• Implemented Project Management Process and JIRA- and Wiki-based tools that were adopted by bio.com (Biography Channel) and aetv.com (A&E) teams• Designed and managed development of Message Queue to share data between the Linear TV Listings repository and the online video CMS

• Interviewed stakeholders and created system diagrams and launch plan for site rebuild• Managed interdepartmental planning and deliverables to prepare for launch

• Conducted extensive interviews and workshops to develop business specifications, including use cases, flow diagrams, wireframes, mockups and metadata requirements for rebuild of consumerreports.org and project managed development and deployment • Developed, ran and evaluated highly structured software product selection processes and led implementations• Reengineered campaign delivery and tracking system to support the new infrastructure• Wrote test plans and test cases and managed and trained QA Team

• Led branding and positioning workshops and designed logos and websites• Developed websites using HTML, JavaScript and CSS and integrated E-Commerce tools• Advised clients on SEO and SEM

• Repositioned company as a provider of proprietary toolsets for U.S. Property & Casualty Insurance companies vs. an offshore development shop• Secured, produced and participated in speaking engagement at ISOTech 2002

• Developed business model, co-wrote business plan, grew company to 50 people and raised $13M • Created brand identity, detailed site architecture and business rules and co-created software specifications• Led Product and UI/UX; and managed technology vendors• Developed and deployed Private Label Referral Marketplaces for InfoSpace and FortuneCity• Implemented successful Customer Acquisition, Political Action and Fundraising programs

• Redesigned UX and automated the production of Mutual Fund and Annuity performance reporting• Led development of online financial calculators and company-wide electronic document repository• Ranked among the Top 20 Mutual Funds Web Sites by McGladrey & Pullen in 1998

• Built and maintained Electronic Bulletin Board System (BBS) and Local Area Network• Ran email, newsgroup and newsletter marketing campaigns