Eric Dawson Email & Phone Number

• Managed Data Centre Facilities and Infrastructure Manager for collocation and managed service customers including Bell internal teams in Calgary, Edmonton, and Montreal.
• Train and manage local staff and oversee the daily site operations, projects and requests.
• Manage site capacity such as cabinet and space allocations, UPS loads, customer VA tracking and cooling. Report on site capacities on a monthly basis (monthly KPI reporting).
• Analyze and approve all Facility maintenances and project SMOPs that potentially impact the Data Centres to ensure site standards, identify risks and minimize down time.
• Provide timely communications on site maintenances and projects to all stakeholders, including regular updates to impacted groups during service interruptions.
• Develop policy and procedure standards for local site technicians, customer implementations, and Data Centre best practices.

Calgary, Alberta, Canada

• Data Center Analyst Team Lead ResponsibilitiesActed as a team lead for 24/7 Data Centre technicians (10 individuals at the largest).
• Organized the 24/7 team schedule.
• Managed and prioritized Data Centre customers and internal tickets.
• Led internal projects and network upgrades.
• Delivered Data Centre Technician Training.
• Managed network cabinet installation and hardware and cabling installations.

Calgary, Alberta, Canada

• Bantrel Co, Calgary ABResponsibilities: Hardware management lead
• Hardware asset management.
• Manage rollout of company hardware upgrades.
• Maintain company hardware inventory records accuracy.
• Analyze and troubleshoot hardware issues.
• IT Helpdesk and IP Phone System Support.

Freelance design work Responsible for formatting and designing documents, posters, flyers, pamphletsDesign of various contest ballot boxes

Responsible for overseeing dry mounting department in high volume print shopMounting high volume of posters and prints to foam boardTraining and mentoring junior staff; Responsible for overseeing Quality Control and delivery department of high volume printing company.Inspection of all work orders and packages before submission to clientPreparing packages.

Graphic Design

Education record