Eric De Langen Email & Phone Number

Bellevue, Washington, United States

Managed and supported desktop experience across the Skyline group of companies by creating and maintaining laptop imaging solution, supporting Office 365/Azure infrastructure, and managing remote software/hardware platforms• Supported server environment for computer image and software deployment. Implemented new solution to deploy images across organization to streamline processes• Managed and maintained Office 365/Azure hybrid environment for AD and Exchange services• Utilized RMM solution to deploy/manage software and patches to all servers and laptops• Managed MDM solution through JAMF to support corporate cell phones

Bellevue, Washington, United States

Provided on site and remote support to more than 24,000 users across the United States as part of a tier 3 escalation team. Team was responsible for entire desktop experience, including imaging and software deployment/installation, laptop hardware/lifecycle/asset management, and equipment setup at local offices.• Provided tier 3 escalation support to help desk team tickets including software/hardware/network support• Provided on site and remote IT and meeting support to Farmers New World Life Executives based out of Bellevue office.• Active part of new hire onboarding process for IT department, led classes taking end users through their initial IT setup on their first day of employment.

Seattle, Washington, United States

Provided full IT services to more than 30 local businesses, including on site and remote support. Provided software server support for Windows 2008, 2012, and 2016, as well as hardware support on HP and Dell.• Managed AD and Exchange environments for clients, including Azure AD and hybrid environments.• Managed all aspects of Office 365 for clients, including exchange, SharePoint, OneDrive, licensing, deployment, user management, and troubleshooting.• Responsible for managing backup solution for over 100 servers ensuring data integrity, offsite replication, and long-term storage in AWS and Back blaze B2.• Provided networking support for clients including configuring/maintaining firewalls, switches, WAPs, and Meraki equipment.

Seattle, Washington, United States

Provided remote support for over 2000 users globally.Part of a global support team providing 24x7 support through call manager. Managed call volume and resolving/routing/escalating issues as they came in. Provided end users/customers call support through resolution, verifying their satisfaction.• Managed all aspects of user support including Exchange; Active Directory; SCCM; hardware provisioning; MDM support for iOS, Android and Blackberry; and Cisco Call Manager.• Supported Citrix app/desktop environment in XenApp 5.5, 6.5, and 7.0 farms.• Assisted with building IT infrastructure for new office space in Seattle and worked with users to migrate into the LSEG systems.

Seattle, Washington, United States

Provided remote assistance to users through phone and remote access. Part of a regional support team aiding through call manager. Managed call volume and resolving/routing/escalating issues as they came in. Provided end users/customers call support through resolution, verifying their satisfaction.• Provided application/user account support for online applications through XenApp 5.0 farm.• Audit/Document application processes through NetScaler to servers to users.• Provided hardware and software support for 6000 users around the Western United states.• Assisted with coordination/deployment of Office365 around territory.• Maintained AD groups/policy for users/computers.• Provided onsite user and project support around the NW Division.• Supported AV functions in boardroom including PowerPoint, Skype for Business, Lync, and Lifesize• Performed network troubleshooting including configuration and installation.• Provided backend infrastructure and shared services support.

Bothell, Washington, United States

Provided local support for 30,000 devices in large enterprise class data center for Microsoft clients. Provided remote imaging support for 10 or more Microsoft Data Centers around the world.• Served as an escalation point before issues are sent to outside teams.• Performed troubleshooting network issues relating to TCP/IP, Active Directory, DNS, DHCP, Terminal Services, switches.• Diagnosed hardware, OS, and LAN related issues and provided recommendations to clients for resolution.• Planned redundant infrastructure and power requirements for deployment projects.• Prioritized and delegated tasks to technicians and lead technicians.• Ensured work performed does not interfere with production hosts and network devices.• Identified single points of failure in network infrastructure and plan resolution.• Maintained accurate documentation of all Move/Add/Changes in configuration database.