Eric De Leoz Email & Phone Number

Valenzuela, Ncr, Ph

Philippines

Mandaluyong, National Capital Region, Philippines

Philippines

17Th Floor, Philamlife Tower, 8767 Paseo De Roxas, 1226 Makati City, Philippines

Client Account Manager (Primary Role)Directly reports to the vice president of the company and is responsible and accountable for the projects under customer accounts that are Japan-based and Philippines-based multinational companies. Tasks include:• direct communication with the clients to conduct thorough analyses of business and technical requirements• creation of technical documentation and reports as deliverables in the execution of project tasks• close coordination between clients, contractors and NTT’s internal departments to facilitate execution tasks and sign-off of project deliverablesSystems/Network Engineer (Secondary Role)Responsible for providing support in the implementation and deployment of technology-based projects. Tasks include:• installation and maintenance of server, workstation, network infrastructure and video conferencing systems• administration of network and information systems

750A Chai Chee Road #05-01 Technopark @ Chai Chee Singapore 469001

Senior Network Operations EngineerResponsible for providing technical support in the Network Operations Center (NOC) in accordance to ITIL/ITSM standards. Tasks include:• provision of support inter-departmental and customer needs on a 24/7 work-shift schedule• monitoring and troubleshooting of network systems and infrastructure

10Th Floor Tower 1, Enterprise Center, Ayala Ave, Makati City, Philippines

Systems EngineerDirectly reports to the general manager of the company and is responsible for providing primary support in all departments concerning all technology systems (e.g., workstations, servers, telephony, electrical and security systems). Tasks include:• administration of voice-over-IP (VOIP) servers and database systems• creation of proposals for system improvement recommendation• technical training of call center agents and other human resources• analyses of marketing processes for the development of marketing materials for Japanese clients• development of network infrastructure in the main office (e.g., broadband digital communications—fiber optic, DSL, E1, Internet, etc.)• supervision of technical support group for call center operations• coordination with contractors and vendors (e.g., Globe Telecoms, E-Science Corp, etc.) on establishing end-to-end overseas digital connectivity

Luisita Industrial Park, Tarlac City, Philippines

Lead Design Engineer(Primary Role)Directly reports to the department manager in Japan. Supervises a team of design engineers in the design of hybrid integrated circuit (HIC), and printed-circuit board (PCB) based integrated systems. Tasks include:• implementation of 5S best practices for efficiency of the design processes and for continuous improvement of the design teamSystems Administrator(Secondary Role)Responsible for the administration and provision of support concerning servers used in computer-aided design (CAD), pattern design applications, and database systems

Bachelor Of Science In Electrical Engineering, Electrical Engineering

Activities and Societies: July 1998 Institute of Integrated Electrical Engineers of the Philippines, Incorporated, (IIEE), Member 1996.

High School

Activities and Societies: 1992 - 1993 Philatelist Club, Member Lourdes School Quezon City Table tennis Club, Class Representative.