Eric De Sà Email & Phone Number

Hyderabad, Telangana, India

Responsible for the overall operations of all centres spanning 06 lakh sq. ft.Leading departments and operations of the companyBudgeting for multiple expenses, including monitoring and controlling costsWork closely with the team to implement and refine company policies and proceduresGuiding, directing and evaluating the work of managers and executive team membersTackling everyday issues and guiding team on the resolutionRepresenting the company for current and prospective clientsIdentifying, training and developing leaders within the company and setting them on a path for management

Hyderabad, Telangana, India

Responsible for the overall operations of all centres spanning 06 lakh sq. ft.Creating strategies with senior managementImplementing effective processes and standardsManaging customer service and ensuring customer retentionOverseeing compliance with regulationsManaging contracts and relations with vendorsImproving quality delivered through regular efforts towards client needsOverseeing expenses to help the organization optimize costs and benefitsAnalysing operational performance and improvement in the teamMentoring and motivating teams to achieve productivity and engagement

Hyderabad, Telangana, India

Responsible for overseeing the day to day operations of the Food and Beverage outlets, assuring that hotels service standards are met and guest expectations exceeded.Manage all F&B and day-to-day operations within budgeted guidelines and to the highest standardsPreserve excellent levels of internal and external customer serviceLead F&B team by attracting, recruiting, training and appraising talented personnelAdhering to the food and beverage budget and forecast Report to management regarding sales results and productivityEstablish targets, schedules, policies and proceduresComply with all health and safety regulationsPlanning with the marketing team on an event calendar

Ahmedabad, Gujarat, India

Responsible for overseeing the day to day operations of the Food and Beverage outlets, assuring that hotels service standards are met and guest expectations exceeded.Manage all F&B and day-to-day operations within budgeted guidelines and to the highest standardsPreserve excellent levels of internal and external customer serviceLead F&B team by attracting, recruiting, training and appraising talented personnelAdhering to the food and beverage budget and forecast Report on management regarding sales results and productivityEstablish targets, schedules, policies and proceduresComply with all health and safety regulationsPlanning with the marketing team on an event calendar

Kolkata Area, India

Heading Banquet Operations, worth 42 crores in 2019 out of total F&B revenue of 78 crores, spread over 40,000 square feet in area.Planned and executed symbolic events as Shaadi by Marriott, US National Day 2018 & 2019, Ideacon 2018 & 2019, Britannia AGM, Nestle, PWC, BNI- RARM and Vogue Weddings. Reporting to the Director of Food and Beverage with the following responsibilities:Responsible for providing strategic direction for Banquet Operations of the HotelEnsuring cost control via optimum use of resources and man hours and that highest service and quality standards are followed all across banquet operational areasOverlook department’s recruitment, training, performance management and career development of the teamTo liaise with other heads of department and deliver what the client wantsBriefing Managers and Executives on the next day’s event operations and planning their day to day shiftsPlanning event set up and ensuring the same is delivered as discussed in BEO meetingsReview banquet event orders with the banquet host, chef and other banquet staff and ensure timely and smooth conducting of a banquet eventDelegating and checking maintenance and inventory of all the equipment and assets including CCG

North Goa, Goa, India

Responsible for providing strategic direction for all Food & Beverage operations of the Hotel, including Banquet operationsSpearhead the department ensuring maximum profits, cost control via optimum use of resources and man hours and that highest service and quality standards are followed all across the Food & Beverage operational areasOverlook department’s recruitment, training, performance management and career development of the teamActively involved in preparation on overall F&B Marketing PlanConducting regular briefing sessions for Managers and rostering their shiftsSet up systems of menu engineering, price revision and competition analysis for better market positioningDelegating and checking maintenance and inventory of all the equipment and assets including CCG

Hyderabad Area, India

Heading two F&B outlets; Bidri, specialty Indian restaurant, and Hyderabad Baking Company- a delicatessen, reporting to the Food and Beverage Manager with the following responsibilities:• Planning of the budget, strategizing and contemplating various action plans to meet it• Maintaining regular contact with corporate and individual guests, and building strong relations with them• Staff training, planning, roster controlling and monitoring for smooth and efficient day to day operations• Briefing all associates, supervisors and executives on a daily basis• Creating the training calendar for the month and implementing the same• Micros configuration and updating of menu• Implementing the local standard operating procedures, concepts, policies, service sequence, workflow, training activities, simulation plans• Food and beverage service inventory of alcohol, cutlery, crockery and glassware• Successfully completed the Training Achievement Program series Food Safety Manager Certification Training in December 2016Rewards and Recognition:• Second runner-up at Times Biryani & Haleem Contest, July 2016• ‘Best Indian Restaurant’ at the Times Food & Nightlife Awards 2017

Goa, India

Joined at the Pre-Opening stage heading Banquets, reporting directly to the Food and Beverage Manager with the following responsibilities:• Procuring of equipment and assets for banquets before the start of the hotel• Setting SOP for banquets and training the staff in it• Setting up the banquet store and pantry• Preparing a snag list and following up with the relevant departments to ensure all snags fixed in time before the hotel opened• Addressing guest concerns, special requests, or last minute changes either individually or by delegating the tasks to subordinates• Delegating and overlooking event set-up as per requirement• Coordinating tasks and work with other departments to ensure that the event runs efficiently• Collaborating with the team to develop and carry out ideas and procedures to continuously improve department performance• Conducting day-to-day shift or oversee department operations by conducting shift briefings and ensuring shift coverage• Maintenance and inventory of all the equipment and assets

Mumbai Area, India

Mumbai Area, India

The Belvedere encircles relationships with the crème de la crème of the Corporate world of India, which consists of only business and corporate heads of companies, financial institutions, and other such spearheads of the Indian economy. The Belvedere is a business club where we endeavor to provide the right atmosphere for leaders of commerce and industry. An exclusive Club for members only, where membership is strictly by invitation, The Belvedere provides for dining and meeting rooms, a library, restaurant and a bar. The Belvedere Mumbai boasts of three Private Dining Rooms with exclusive food and beverage facilities.Responsibilities:• Establishing the highest service standards and ensuring members are delivered the same• Collecting feedback and complaints from members and implementing the same to enhance service quality• Training new F&B staff on Belvedere SOPs• Coordinating with other departments for smooth day-to-day operations• Assisting in Inventory management and maintenance of F&B equipment

Mumbai Area, India

Master Of Business Administration (M.B.A.), Marketing/Marketing Management, First

Bachelor’S Degree, Honours In English, First

High School, Arts, First

Icse, General, Second