Eric Dean Email & Phone Number

United States

-Maintaining a solid IT environment for the end users making sure all things are running smoothly.-Inside of Azure, O365, Vmware, along with Active Directory.-Process and procedures new and or existing in order to ensure fluid capabilities within the environment. -Technical expertise to handle all the tasks needed from the user need from IT and if not routing it to the next best department within IT. -Compliance from a systems point of view, on what needs to be current across the environment.-Windows 11 Migration upgrade, along with vsphere to windows 365 migration. -Implemented very critical processes in order to assure positive IT centered Support, with vendors and or all employees/Contractors. -Printer Infrastructure keeping a footprint of making it streamlined in order for users and maintain improved experiences.-Reporting Directly to the CTO with expectations and responsibilities to fulfill technical tasks or projects. -Server management & cloud management while understanding the requirements and needs of the company.-Standards along with CIS standards of understanding even as far as zero day standards. -Asset Management to ensure smooth tracking of assets and understanding the pure data produced. -Windows Autopilot & Compliance along with Intune Engineering and management. -Patch Management.

Arlington, Tx, Us

• Ensured seamless IT operations for end-users by managing critical systems such as Azure, O365, and Active Directory.• Developed and refined processes to maintain system fluidity and compliance with industry standards.• Provided comprehensive technical support, addressing user issues and implementing solutions that improved overall system reliability.

Westlake, Texas, Us

• Resolved complex hardware and software issues, ensuring minimal disruption to business operations.• Developed training programs for end-users, enhancing system efficiency and user proficiency.• Led cross-functional teams in successful system upgrades and hardware implementations.-Working through salesforce & Supporting Dealersocket, along with clients.

Minnetonka, Mn, Us

-Ensuring the needs of all technological needs are met in a timely fashion and the highest care to all employees.-Active directory usage for the management of devices and user accounts.-Being able to identify the business needs in the onboarding and off boarding processes. -Utilizing service now for IT requests and tracking of IT work.- Implementing and working with engineer to improve the images and or maintain with the engineer. Being able to ensure the backend support is there from an operational perspective. -Supporting the entire company onsite and or remotely.

Tewksbury, Ma, Us

-I was part of the Satellite and also the break fix side of things. -Went ahead and replaced all computer components on any sort of machine. With the necessary certifications and training.-I was apart of implementing Hughes internet with the satellite maintenance. -Along with having certain networking devices talk to the satellite and testing and getting the service calls completed accordingly.-Managing my calls in queue and always doing by best on the production side of getting calls complete and adding positive value.

Minnetonka, Mn, Us

-Ensuring the needs of all technological needs are met in a timely fashion and the highest care to all employees.-Active directory usage for the management of devices and user accounts.-Being able to identify the business needs in the onboarding and off boarding processes. -Utilizing service now for IT requests and tracking of IT work.- Implementing and working with engineer to improve the images and or maintain with the engineer. Being able to ensure the backend support is there from an operational perspective. -Supporting the entire company onsite and or remotely.

Plano, Texas, Us

-Working inside of a data center being able to support the servers and or migrations on the data floor. -Racking and stacking for the client to ensure they are ready to carry out their pieces for implementing the new rack and or hardware. -Carrying out anything needed from us for the client on either a technical level and or organizational perspective for the data floor.-Organizational projects in order to ensure things can be found and or precisely located.

Washington, Dc, Us

-The use of Active Directory to manage devices users and to ensure everything was organized. -Utilized the team dynamix ticketing system for service requests.-Project management across six sites that were totally supported by me and their needs from an IT perspective. -Vendor management with involving the vendors if I need additional support from either the vendor and or known issues needing to be communicated. -Asset management.