- Provide assistance with employee training/development, workflow coordination, strategic management, and conflict resolution- Recorded and processed related aspects of daily car rental and provided accurate assessments for weekly, monthly, and yearly employee reviews- Support the assessment of risk as part of the strategic planning process- Analyze income statements to determine profit and lost opportunity

- Accountable for increasing revenue per rental vehicle by selling additional products/services to clients. - Responsible for managing our fleet by forecasting the upcoming weeks and determining if our branch needs to acquire or remove vehicles to maximize profits- Processed accounts receivable for services rendered- Collaborated with car dealerships, body shops, government agencies and small businesses in providing car rental fleet service

- Monitored the dining room to ensure optimal guest experience- Hired and trained new employees, conducted shift meetings, communicated job expectations to employees, maximized reservations and floor plan- Managed different areas of restaurant operations such as customer relations, vendor relations, and inventory control- Maintained accounting books regarding sales summaries of the restaurant, bill payments, and employee payroll

- Promoted membership enrollment in interaction with existing and potential members - Recognized as Lead Server with responsibilities for overseeing opening/closing and training new servers regarding menu items, company policies and procedures - Consistently achieved the highest guest check averages among all full-time bartenders through suggestive selling

- Responded to inquiries, provided quality service to customers and associates inquiring about the availability of products/services or status of orders- Strived for quick and efficient complaint resolution; including following up to ensure remediation - Commend for initiative, persuasiveness, intense customer focus and dependability in performance evaluations