• Participate in the preparation and execution of individual sales for Pushpay products• Present Pushpay solutions to prospective churches, and follow up, close and transition new clients to the partner success team• Maintain working knowledge of Pushpay products and services and professionally embody the culture of the company

• Evaluated, selected and implemented a new learning management software system for customers and created more than 75 training videos and online support resources to bring customers up to speed on Outreach products• Created robust set of training materials including writing, hosting and producing tutorial videos and knowledge base articles • Developed and implemented visual brand standards for video and written training materials• Contributed to the redesign of internal training processes, which included a three-course program that impacted the team’s approach to and language used when engaging with customers

• Improved and implemented new set of training processes in video, written and webinar formats• Created externally-facing product curriculum and online help articles, which also included editing the internal and external knowledge bases• Hosted online webinars and workshops with up to 100+ attendees in attendance• Managed internal database and CRM systems using Salesforce, Confluence, and Zendesk

• Trained customers of varying age and skill levels on how to use Apple products• Mentored and trained new Apple Creatives • Developed and implemented a new customer intake process that improved store efficiency and ultimately improved customer experience• As needed, stepped in to resolve stressful customer situations when other Apple Creatives needed assistance always ensuring customers left having had a positive experience

• Administrator to the President of Live at Peace• Coordinated schedules between clients and staff including intricate international travel plans• Maintained office supplies and appearance of facilities

• Coordinated the masters-level education program for Mars Hill Church, which included managing grades, transcripts, tuition and supporting the care of students’ individual needs• Proactively planned and managed various monthly weekend and twice yearly week-long training sessions where 50+ church leaders converged on Seattle for training; directly managed the logistics and hospitality for guest speakers and coordinated the livestream element with Albuquerque site

• High energy and motivated to accept and adapt on the fly to challenging tasks with dedication and zeal• Expertly facilitated training of apple products to individuals and groups of varying ages and skill levels• Recognized for dependability, innovation, and was challenged with improving operational efficiencies for the store• Selected to provide peer training resulting in improved store efficiency and customer experience • Calmly and graciously resolved stressful customer situations with professionalism and integrity• Effectively communicate important or complex ideas in easily understandable nomenclature• Captivating and engaging personality when presenting• Excellent communication and interpersonal skills• Exceptional and extensive customer service training and experience• Adaptable to a variety of duties, peoples, and situations• Efficient while maintaining a calm, approachable demeanor in high stress situations• Positive and approachable in a variety of circumstances

〈 Responsible for the maintenance and upkeep of the school building in the district〈 High energy and motivation executing assignments independently for tasks requiring a heightened degree of attention to detail〈 Vigorously accepted challenging tasks with dedication and zeal

〈 Entrusted with the quality control for high end catered events and weddings〈 Developed a process improvement between serving staff and kitchen staff that was adopted by the team〈 Entrusted with managing rented inventory for events with varying profiles〈 Responsibly orchestrated the return of inventory