Eric Deleon Email & Phone Number

• Working with clients to provide technical assistance such as new deployment implementation,diagnosing new/existing issues, and authoring documentation to assist with changes.• Manage multiple projects with various teams within the customer's organization.• Maintain a high level of professionalism and provide exceptional customer service.• Assisting with the training of new Diamond engineers, as well as assisting my team's needs byattending remote sessions and giving a technical and customer relations expertise of a seniorengineer.• Assisting with daily reporting and ensuring the team is on pace for completion, as well asassisting any engineer with ticket updates.• Building and maintaining communications, as well as coordinating activities among customersand Development (R&D).• Expanding my understanding about Check Point Products on a daily basis.

Dallas-Fort Worth Metroplex

• Working with customers to provide technical assistance such as new deploymentimplementation, diagnosing new/existing issues, and authoring documentation to assist withchanges.• Multitask with multiple customers issues as well as multiple projects.• Maintain a high level of professionalism and provide exceptional customer service.• Building and maintaining communications, as well as coordinating activities among customersand Development (R&D).• Continuing on a daily bases to expand my knowledge of Check Point Products.

Dallas-Fort Worth Metroplex

• Assist in the replication of issues and collaborate with internal teams to deliver resolutions andknowledge transfers.• Assist in managing customer expectations and resolving technical issues on schedule.• Provides customer help for high-profile technical escalations.• Daily bases to expand my knowledge of Check Point Products.

Dallas/Fort Worth Area

• Assist in the replication of issues and collaborate with internal teams to deliver resolutions andknowledge transfers.• Assist in managing customer expectations and resolving technical issues on schedule.• Provides customer help for high-profile technical escalations.• Daily bases to expand my knowledge of Check Point Products.

Dallas/Fort Worth Area

Providing legendary customer service and assisting customers in everyday needs. Key Duties:-Conducted daily, monthly audits including teller, consigned items and procedures-Trained and instructed employees in job duties and company policies-Prepared and issued work scheduled, deadlines and duty assignments to teller staff-Balanced and replenished the ATM-Troubleshoot computers-Ensured supply of money for banking center needs were met based on cash limits and business demands-Assisted tellers when balancing problems using knowledge of common errors

Dallas/Fort Worth Area

Assist in helping to deepen customer relationships by offering products that help to make customer’s financial lives.Key Duties:-Knowing all the customers by name and greeting them with a smile-Build a rapport with each customer. Showing the customer that I really do care about their financial lives-Determining traffic flow and supporting the teller line or platform/lobby as needed-Maintain accuracy and integrity with all bank documents-Opening business and consumer accounts, consisting of; DDA, SAV, CDs, Money Markets, Power of Attorney, Trusts, and all types of legal formations of businesses-Maintain organized and effective workspace-Assisting with customers with their service needs, and following up with each customer within a week to see if there is anything else, I can assist them with-Showing excellent customer service while maintaining a teller drawer with no errors and 100% accuracy-Being a team player and a supportive team member

Associate Of Arts And Sciences - Aas, Computer And Information Sciences And Support Services

High School Diploma