Eric Derr Email & Phone Number

Bethlehem, Pennsylvania, United States

• Utilize data-driven analytics to collaboratively nurture internal and external relationships managing Business Delivery Programs aligning with Sales Leadership, Marketing Analytics, and Technical Account Managers throughout the customer lifecycle exceeding year over year retention and growth of revenue targets.• Pilot and test updated Enterprise escalation resolution engagement platforms for sales, e-commerce, and outreach customer relationship management programs.• Partner with… Show more • Utilize data-driven analytics to collaboratively nurture internal and external relationships managing Business Delivery Programs aligning with Sales Leadership, Marketing Analytics, and Technical Account Managers throughout the customer lifecycle exceeding year over year retention and growth of revenue targets.• Pilot and test updated Enterprise escalation resolution engagement platforms for sales, e-commerce, and outreach customer relationship management programs.• Partner with internal Product Support, Professional Services, Customer Training, Marketing, and internal partners resulting in 15% growth in Customer Satisfaction Index.• Directly engage and train team members, clients, and partners in quarterly C-Level business QBR meetings communicating measurable Customer Success Plans are achieving desired outcomes solidifying continued ROI.• Function as a Customer Advocate and Subject Matter Expert leveraging strategic use cases, customer feedback, technical discussions, and internal cross-organizational partner relationships to build organizational success stories driving upsell opportunities. Show less

Bethlehem, Pa Usa

• Manage and resolve technical and contractual solution escalations in a challenging environment ensuring client satisfaction of contracted products and services throughout the customer lifecycle.• Actively onboard new clients in newly acquired products and services utilizing trusted advisor status and change management expertise.• Contribute to training and on-boarding of new team members by demonstrating various client portfolio scenarios and communication channels through proprietary… Show more • Manage and resolve technical and contractual solution escalations in a challenging environment ensuring client satisfaction of contracted products and services throughout the customer lifecycle.• Actively onboard new clients in newly acquired products and services utilizing trusted advisor status and change management expertise.• Contribute to training and on-boarding of new team members by demonstrating various client portfolio scenarios and communication channels through proprietary technological interfaces. Show less

Center Valley, Pa

• Ensure client mapping, testing, adoption, and retention of SaaS applications throughout the customer lifecycle incorporating product reviews, recommendations, and renewals while assessing areas of revenue risk through effective communication and C-Level interaction ensuring meeting and exceeding customer set goals and KPI’s.• Cultivate long term relationships with C-Level partners within the Risk, Marketing, and Supply Chain segments negotiating value added solutions with direct… Show more • Ensure client mapping, testing, adoption, and retention of SaaS applications throughout the customer lifecycle incorporating product reviews, recommendations, and renewals while assessing areas of revenue risk through effective communication and C-Level interaction ensuring meeting and exceeding customer set goals and KPI’s.• Cultivate long term relationships with C-Level partners within the Risk, Marketing, and Supply Chain segments negotiating value added solutions with direct accountability of results within the Data Science Solutions habitat.• Keep abreast of current and new product offerings in account management, portfolio segmentation, and e-commerce environments allowing for the building of trust in the business and subscribed solutions through industry specific expertise.• Monitoring and analyzing product utilization trends to identify and mitigate revenue risk growing an established book of business exceeding year over year account management targets.• Coordinate and monitor data accuracy in Insurance, Financial Services, and Government Security segments.• Upsell clients on additional products and services based on needs assessments as requested and needed. Show less

Center Valley, Pennsylvania, United States

Plan an implement projects and programs to secure existing revenue while identifying risk to client relationships. Built revenue opportunities for increased sales generation, brand recognition and reputation. Successfully launched new API products for clients in various industries due to dedicated engagements at all levels of business team members including C-Level, Director, and Information Technology

Center Valley, Pennsylvania, United States

Acted as a first-line partner between account management teams and clients. Identified and pursued opportunities to increase revenue base and exceed quota levels year over year building long-term relationships in the process.