Ensured operational processes were followed correctly and efficiently, including Staffing / Employment compliance and retention. Scheduling to meet labor demands and following state law requirements for minors. Responsible for decisions on hiring, promoting, demoting, termination, coaching and performance reviews. As well as making sure associates are up to date on training and compliance.Ensured store safety, inventory and shrink controls were in place and followed.Ensured all initiatives and processes were in full compliance with all applicable laws, regulations and company policies.Maintained a positive and consistent customer experience.Installed and built POS displays and fixtures as well as signing collateral.Handled IT issues involving store devices such as handhelds, tablets, printers and desktop computers.

- Dept Lead Footwear (2000 - 2005, 2012 -2015)- Dept Lead Signing & Pricing (2005 -2007)- Dept Lead Apparel (2007 - 2009, 2011 - 2012)