Eric Devillers Email & Phone Number

Europe

Manager of the ENTSO-E IT Security Team- Lead the ENTSO-E association Information Security Management System- Lead the ENTSO-E association Secure Software Development Life Cycle program- Lead the Security Support of the Information and Communication Technologies Committee(Activities in scope: Network Code on Cybersecurity, Cybersecurity Working Group.

Brussels Area, Belgium

• From 2020 to 2022:Manager of the Cybersecurity Incident Remediation Project (1.500.000€ budget)1/ Information Security Management System (ISMS) implementation ISO 270001-22/ Security Software Development Life Cycle.
• Activity 1: Cybersecurity design: definition of key processes and controls to prepare the all TSOs community for the Cyber Security Network Codes (in collaboration with ENISA, CERT-EU, ENCS and TSOs). o Activity 2.

Brussels Area, Belgium

In charge of various activities such as:o improve and progress the ENTSO-E IT and Cyber Strategy by providing medium and long terms vision in order to fit to the new technologies and offer the best services to the ENTSO-E communityo manage suppliers related to the ENTSO-E digital activitieso evolve the governance of ENTSO-E projects by involving expert.

Brussels Area, Belgium

• Member of the Management Committee of D'Ieteren Treasury and D'Ieteren Services.Business Process Management:Owner of the business processes, I am in charge of:
• The elaboration of the business policies and processes
• The operational feasibility check concerning the solutions proposed by the management committee to which I belong
• The implementation of the business processes and their improvements
• The change management as a consequence of the new business processes implementationsInformation System Management:Representative of the business users to the IT department and in charge of:
• Managing the deployment of the new IT solutions (i.e. SAP FSCM,…)

Brussels Area, Belgium

• Senior Project Manager and Senior Business Analyst in charge of the set up of a new team organization called Shared Service Center Testing.
• Defined the strategy and the business plan of the new organization.
• Carried out the work procedures of the team (Marketing, Demand, Finance, Human resources and Governance processes).
• Performed business modeling using Visio & Aris in order to describe the process workflows.
• Creation of the services catalogue with experts.
• In charge of the communication plan concerning the services proposed to the customers.

Brussels Area, Belgium

• In charge of the commercial relationship with European institutions.
• Involved in fixed-time/fixed-price projects proposal writing.
• Bid management as well as RFP answer.
• Involved in the writing of Requests for Proposal in order to win new contracts.
• Customer project follow up and quality management.
• Human resources management (Recruitment, Assessment, Coaching and Training).

Brussels Area, Belgium

• Project Manager and Business Analyst in charge of the implementation of new procedures to improve employees’ mobility within the company to match with the new Strategic Plan:
• Managed the Project with the Prince 2 Methodology (terms and references)
• Supervised 4 Business Analysts
• Collected business requirements
• Defined business project template to manage user’s interviews and produce efficient business processes
• Set up feasibility studies with furniture, PC’s and Telephony aspects (mailboxes, pickup, hunting group, technical numbers, autoset relocate, …)

Brussels Area, Belgium

• Fortis move (move of employees) procedures “As Is” descriptionBusiness Analyst in charge of the description of the move procedures:
• Analyzed and described AS IS situation.
• Edited manual based on the current move process and standards
• Coached employees to the use of the manual.

Brussels

• ICT Services developments for insurance broker’s Web application (None Life Insurance)Effective working time achievedAnalyst in the team « Methods Broker’s Network Non-Life Insurance»:
• Collected and analyzed business User’s requirements
• Specifications writing (functional analysis)
• Process design, analysis and implementation
• Testing, tests plans and tests coordination
• End-users training.