Eric Dherte Email & Phone Number

State Of São Paulo, Brazil

Responsible for Projects Supervision and the Development of the Business across Latin America.- New Business Prospecting.- Projects Supervision, including: Educational Workshops Conduction, Customer´s team Coaching and Results Analisys and Delivery.- Development of a Regional Network of Allies.- Relationships with Academic Institutions and Associations.

Management of Electronic Banking Channels (1.700.000 contacts/month), The Client Database and the Quality Program.-Member of the Commercial and Marketing Committee (600.000 customers, 100 branches).-Member of the Quality Committee of the Banking Association.-Business Strategy Review and Technological Up-Date of the Contact-Centre (110 agents): the Monthly Call Volume grown from 450.000 to 700.000, with 25% improvement in agents´ productivity and 15% decrease in total costs.-Development and Follow-up of Marketing Campaigns (45.000 Insurance Policies sold in 6 months, 35.000 Credit Cards sold in 2002).-Management of the 160 ATM's Network: the use of the service increased by 80%.-Design and Implementation of a Customer Profitability System and of the Database Management Structure (CRM Project).-Leadership of the Commercial Crisis Committee (during the 2001 Argentine Economic Crisis): Definition and Implementation of Emergency Measures for Customer Care.-Management of 5 simultaneous Process Improvement Projects (50 persons involved).

Management of the following areas: Retail Banking, Marketing, Electronic Channels, Operations Back-Office, IT, Human Resources, Accounting Department, Procurement and Real-Estate.-Member of the Finance Committee.-Member of the Executive Management Committee of the Interbanking Service Company.-Development of Business plans, Budgets and Forecasts.-Design and Implementation of a new service for Retail Customers (Structures, Systems, Products and Services).-Launching of the e-banking system (Time-to-Market: 5 month) and of the Call-Centre (In/Out).-Revision of the Organizatinal Structure - Opening and Closing of Branches.-Implementation of a new Transactional and Accounting System and of a Communication Network.-Management of Process Automation Projects (workflows etc..).-Relationships and Negotiations with Stockholders, Partners, Providers, Control Agencies and Unions.

Management of General Accounting, MIS and Stockholders departments for the 9 companies of the group in Brazil.

Mba - International Exchange Program

Business Administration Program

Bachelor'S Degree In Mechanical Engineering

Education record