Eric Dias Email & Phone Number

Visalia-Hanford Area

- Conducted thorough account analyses, identifying growth opportunities and optimizing RNDC utilization.- Achieved consistent annual increases and improvements in revenue.- Managed and resolved customer escalations promptly and effectively.- Developed and maintained an extensive understanding of the alcohol industry.- Advocated for customers, facilitating improvements in products and processes.- Provided essential support for customer inquiries.

- Led the North America Territory, acquiring new customers through strategic use of LinkedIn and sales lists.- Cultivated existing customer relationships, ensuring optimal product utilization.- Utilized Zoho CRM for efficient customer tracking and task management.- Responded promptly to customer queries via Zoom, Microsoft Office, emails, calls, and text.- Conducted product demos to educate customers, optimizing their usage.- Managed onboarding processes for new… Show more - Led the North America Territory, acquiring new customers through strategic use of LinkedIn and sales lists.- Cultivated existing customer relationships, ensuring optimal product utilization.- Utilized Zoho CRM for efficient customer tracking and task management.- Responded promptly to customer queries via Zoom, Microsoft Office, emails, calls, and text.- Conducted product demos to educate customers, optimizing their usage.- Managed onboarding processes for new customers.- Facilitated regular meetings with customers, tracking KPIs (Customer Service surveys, Retention, Engagement, Health Scores).- Advocated for superior customer and employee experiences with the product and processes.- Fostered and sustained senior-level relationships with key stakeholders. Show less

- Oversaw store operations, customer relationships, and provided expert guidance on best practices.- Identified upsell opportunities to drive revenue growth.- Delivered top-notch phone sales, customer service, and technical support.- Consistently improved customer satisfaction and increased revenue annually.- Trained and developed employees, selected for teaching and training in other stores on effective sales and business development techniques.- Directed and led 5-7… Show more - Oversaw store operations, customer relationships, and provided expert guidance on best practices.- Identified upsell opportunities to drive revenue growth.- Delivered top-notch phone sales, customer service, and technical support.- Consistently improved customer satisfaction and increased revenue annually.- Trained and developed employees, selected for teaching and training in other stores on effective sales and business development techniques.- Directed and led 5-7 employees in daily operations.- Analyzed historical data to formulate strategic sales plans for continuous improvement.- Provided innovative solutions for day-to-day challenges. Show less

Fresno, California, United States

- Managed a significant book of business worth ~$1M ARR.- Devised and executed plans to enhance the overall customer experience.- Proactively handled and resolved customer escalations.