Eric Dick Email & Phone Number

Chandler, Arizona, United States

• Analyze and evaluate claims reports, supporting records, and miscellaneous information sources to establish insurance coverage and limitations. Lead assessments of complex coverages to approve or deny claims..
• Spearheaded evaluation process of 5+ claims per day.
• Facilitated continuous development of team members to improve knowledge and skillsets.
• Exceeded performance targets and upheld exceptional standards of customer service.
• Implemented improvements to internal processes to increase efficiency.
• Assisted smooth transition to new insurance claims methodology through comprehensive training.

Greater Phoenix Area

• Mastering skills in systems security, network security, vulnerability, and risk assessments.
• Installing and configuring security applications such as personal firewalls, antivirus programs, and host-based intrusion detection systems.
• Used Wireshark to perform PCAP analysis of open and closed ports.
• Worked with Kali Linux running sudo commands via terminal successfully.
• Completing an in-depth Penetration Test as part of a Capstone Project.
• Completing over 35 projects and 50 technical labs that provide real-world context in cybersecurity.

• Collaborated with multifunctional team members and provided daily assistance. Drafted and submitted reports covering merit raise criteria. Communicated with customers to respond to queries, address concerns, and.
• Drove myself to achieve second highest productivity levels within 2019.
• Received third-place rating for claims satisfaction across field of 25+ teams.

• Examined and evaluated complex injury claims with rigorous accuracy. Researched and presented insurance policy options to clients in accordance with specific needs and goals. Liaised with legal counsel and personnel.
• Successfully oversaw monthly caseload of 150 claims: resolving 30 – 40 complex claims per month.
• Achieved performance rating of 4.25/5.

• Spearheaded investigation of medical claims submitted by insured individuals. Coordinated interviews of claimants, employers, medical specialists, and various individuals. Gathered information and analysed data from.
• Maintained exceptional standards of customer service and effectively resolved claims with prompt effectiveness.

• Gathered, organized, and analyzed evidence to evaluate relevance and value to specific claims. Prepared, recommended, and negotiated settlement offers. Investigated referred files and captured key data. Liaised with.
• Successfully closed average of 45 cases per quarter.
• Effectively reduced loss ratios through fair and prompt processing of claims.

Cybersecurity Trainee

● Mastering skills in systems security, network security, vulnerability, and risk assessments. ● Installing and configuring security.

Bachelor Of Science, Business Administration Management