Collection Representative
CurrentMonitoring the firm’s accounts receivable and identify overdue accounts. Contact customers with overdue accounts and attempt to either collect the overdue amount or negotiate a payment to collect it in installments. Using credit bureau data, post office information, internet searches and other tools to try to locate customers who have moved or changed phone numbers. Maintaining records of contacts and attempted contacts with delinquent account customers as well as records of any payments collected from the customer. Resolving customer issues and complaints concerning billing. Submitting regular reports on the status of unpaid accounts and any repayment progress.