Eric Dickieson Email & Phone Number

Lakeland, Florida Area

• Responsible for handling Publix Business Accounts assigned to myself as an account manager (around 1400 accounts) as well as handling concerns for any account that calls in via phone• Daily updates of any changes to accounts• Checking aging reports on all accounts to identify past due invoices and resolve issues such as short pays for tax exempt accounts and unapplied credits• Resolving issues in regards to making sure payments get applied to the correct accounts/correct invoices as quickly as possible • Corresponding via email/phone for accounts that are past due to attempt to collect owed debt and make recommendations to supervisor on accounts that should be written off to a collection agency• Take payments from multiple account types (Publix Business Accounts, Rental Accounts, Associate Repayment Accounts, etc.)

Lakeland, Florida Area

• Weekly reconciliation of store's bank activity• Manage relationship between Publix and internal/external customers (Stores, banks, and armored couriers)• Identify and resolve various miscellaneous store tender issues• Verify payment due for money transfer sends and commissions owed to Publix• Monthly reconciliation of money transfer sends and commissions owed to Publix (averaging around $2 million per month)

Lakeland, Florida Area

• Reconciled data between Publix and 3rd party collection agencies• Balanced and posted payments made by customers online daily • Provided premier customer service• Member of a volunteer Process Improvement Project Team- Helped create a database to streamline balancing of credit card payments for the Credit Management team.

Kissimmee, Fl

• Provided premier quality customer service that customers expect from Publix• Monitored inventory, specifically focused on shrink, quality control, and expiration dates

Lake Buena Vista Florida

• Still employed as a server here on a part time basis

Clermont Florida

Project Manager for the Greater Clermont Cancer Foundation Team Volunteer- Cornerstone Social Entrepreneurial Service Learning Course, UCF•Project manager in charge of designing and implementing fundraising events for charity including the overall design and activities, venue securing, marketing, and sponsorships.•Co-wrote and presented on business proposals and project updates.•Garnered donations from area businesses to benefit people directly affected by any forms of cancer and their families.•Brainstormed fundraising concept with teammates, and coordinated efforts to raise $1,500.

Bachelor'S Degree, Business Administration, Summa Cum Laude Honors

Activities and Societies: Golden Key International Honour Society.

Bachelor'S Degree, Psychology, Summa Cum Laude Honors

Activities and Societies: Golden Key International Honour Society