Eric Dickieson Email & Phone Number

Lakeland, Florida Area

• Responsible for handling Publix Business Accounts assigned to myself as an account manager (around 1400 accounts) as well as handling concerns for any account that calls in via phone
• Daily updates of any changes to accounts
• Checking aging reports on all accounts to identify past due invoices and resolve issues such as short pays for tax exempt accounts and unapplied credits
• Resolving issues in regards to making sure payments get applied to the correct accounts/correct invoices as quickly as possible
• Corresponding via email/phone for accounts that are past due to attempt to collect owed debt and make recommendations to supervisor on accounts that should be written off to a collection agency
• Take payments from multiple account types (Publix Business Accounts, Rental Accounts, Associate Repayment Accounts, etc.)

Lakeland, Florida Area

• Weekly reconciliation of store's bank activity
• Manage relationship between Publix and internal/external customers (Stores, banks, and armored couriers)
• Identify and resolve various miscellaneous store tender issues
• Verify payment due for money transfer sends and commissions owed to Publix
• Monthly reconciliation of money transfer sends and commissions owed to Publix (averaging around $2 million per month)

Lakeland, Florida Area

• Reconciled data between Publix and 3rd party collection agencies
• Balanced and posted payments made by customers online daily
• Provided premier customer service
• Member of a volunteer Process Improvement Project Team- Helped create a database to streamline balancing of credit card payments for the Credit Management team.

Kissimmee, FL

• Provided premier quality customer service that customers expect from Publix
• Monitored inventory, specifically focused on shrink, quality control, and expiration dates

Lake Buena Vista Florida

• Still employed as a server here on a part time basis

Clermont Florida

• Project Manager for the Greater Clermont Cancer Foundation Team Volunteer- Cornerstone Social Entrepreneurial Service Learning Course, UCF
• Project manager in charge of designing and implementing fundraising events for charity including the overall design and activities, venue securing, marketing, and sponsorships.
• Co-wrote and presented on business proposals and project updates.
• Garnered donations from area businesses to benefit people directly affected by any forms of cancer and their families.
• Brainstormed fundraising concept with teammates, and coordinated efforts to raise $1,500.

Bachelor'S Degree, Business Administration, Summa Cum Laude Honors

Activities and Societies: Golden Key International Honour Society.

Bachelor'S Degree, Psychology, Summa Cum Laude Honors

Activities and Societies: Golden Key International Honour Society