Eric Diederich Email & Phone Number

Detail-oriented dispatcher with 15-year experience looking for the position with an esteemed organization, where I could share my skills and knowledge towards the organization's growth.-Hands-on experience in scheduling, coordinating, and dispatching trucks for deliveries-Immense knowledge of transportation and trucking Industry trends and practices-Operational knowledge of TMW dispatch software, MS Word and MS Excel programs-Familiarity with phone etiquette, customer service, and documentation practices-Ability to interpret and adhere to DOT safety rules and guidelines-Ability to complete and review daily route paperwork, accurately-Scheduled, executed, and monitored customer-specific freight pickup and delivery orders.-Planned, coordinated, and tracked daily route assignments to drivers, efficiently.-Recorded and maintained all load and tracking data into computerized dispatch system.-Contacted and informed the customers about order status and related concerns.-Handled and addressed various delivery and pick-up issues, professionally and effectively.-Documented and communicated work-related information to appropriate personnel.-Received and responded to phone queries related to customer orders, professionally.-Directed and dispatched drivers to designated locations for load pickup and delivery.-Checked and maintained accurate driver logs and records related to work activities.-Managed and resolved billing and service related complaints of customer, efficiently.-Developed and maintained strong professional relationships with drivers and customers.-Oversaw and assisted with maintenance of tractor-trailer units, as required.

Listed skills include Freight, Container, Trucking, Operations Management, and 7 others.