Have worked on multiple projects with Onstream focused on enterprise network infrastructure projects in the healthcare industry. Responsible for managing LVC, Network, and IP phone upgrade projects. Worked through and managed all phase of the project from the Discovery/Design, Implementation, and Documentation/ Closeout phases of the project. Experienced in working on multiple projects and working with key stakeholders to meet project goals and deadlines.

Responsible for facilitating a team of event technicians to exceed high end clientele’s expectations. Provide outstanding customer service to clients by establishing excellent working relationships with hotel/venue staff and executives, company team members, and all vendors. Mentor technicians to also provide this level of customer service. Manage performance, address employee concerns, maintain adequate staffing levels, and facilitate team development. Lead by example in portraying a polished and professional image.

Led daily operations for busy meeting and conference center. Acted as chief liaison between customers, guests, and vendors. Collaborated with meeting planners to assess needs and provide broad range of technology services. Assisted customers with creative solutions to help meet tight deadlines. Managed all scheduling, billing, and reporting functions. Designed and implemented new record keeping system.

Summer Season: Pool AttendantAdminister all activities in pool area and ensure compliance to all safety rules and regulations. Take immediate action on public inquiries, concerns, and complaints to resolve issues and develop services. Develop and maintain professional relationships with associates and residents to uphold standards of the organization.Winter Season: Skate GuardEnforce and explain the organization’s rules and regulations to patrons. Respond to patrons that are injured or in duress and be able to assess the situation and take the correct action. Interaction with patrons, including, instructional help on learning to skate.