Eric Distefano Email & Phone Number

Sterling Heights, Michigan, United States

I provide laptop, desktop, mobile phone, internet service, and vehicle troubleshooting and training just to name a few. Chances are if you have something electronic, and it's not working correctly, I can all but guarantee you that I can fix it. Even if it's something I have little to no experience with! Simply put, I'm a natural-born troubleshooter. I have over 10 years of professional experience through various call centers and 20 total years of experience fixing anything you can think of for friends/family/whoever I come across as a hobby. I make it a point to not only fix the issue, but to educate whomever I'm fixing it for on what happened, how to fix it again in the future, and more importantly, how to avoid having the same issue again. I do whatever it takes to fix whatever the problem is and it's extremely rare that you'll ever hear from me "I can't fix this".

Nashville, Tennessee, United States

Provide outstanding service to our new clients' customers. Create knowledge base, job specific tools, and effective ways to collect and report on performance for Asurion and our potential client. It's up to my team to ensure the continued success of our sector of AsurionCurrently skilled to handle all of the following accounts on an as needed basis:Walmart.com: Provide remote technical support assistance to Walmart.com clients whom purchased one time or one year unlimited technical support plans for tablets, PC, Mac, laptop, router, or peripheral devices Services included support for software (un)installation, operating systems, peripheral setup and installation, virus and spyware removal, PC tune ups, and usage assistance.OnStar 4G LTE (Inbound): Assist customers with Bluetooth or WiFi hotspot connection assistance issues for any 2015 GMC, Buick, or Chevrolet vehicles.OnStar 4G LTE (Outbound): Developed and maintain on an ongoing basis a leads management system using InfoPath Designer forms and SharePoint lists/workflows. When assistance is needed I well assist the agents by making calls alongside my other teammates whom I've developed the system for. System was created to enable Asurion Premier Support Solutions to win their first account involving solely outbound calls.Google: New project where we will assist Google employees with technical issues involving their Nexus mobile offices. Still in early stages so exact requirements are unknown

Antioch, Tennessee, United States

Provide outstanding service to customers of Verizon Wireless that contact Verizon for technical support and pay for a device protection plan.

Work At Home

Provided remote technical support assistance to Best Buy clients whom purchased 1 - 2 year unlimited Geek Squad technical support plans. Services included support for software, operating systems, peripherals, virus and spyware removal, PC tune ups, social media setup and usage, and one on one training sessions.

Work At Home

Assisted Windstream customers with technical issues involving high speed DSL or fiber optics internet connections. Replaced equipment or sent on-site technicians for issues unresolvable by phone.

North Lauderdale, Florida, United States

Worked directly with clients, account managers, and executive leadership to author hourly, daily, weekly, monthly, and yearly reports on KPIs and some aspects of payroll for a handful of our smaller accounts. Automated reports using Microsoft Excel and Visual Basic for Applications turning manual compilations of 1 hour average into 20 minute automated processes.

North Lauderdale, Florida, United States

Handled advanced technical issues for assigned customers whose issues were out of scope for the previous tiers of support. Performed advanced diagnostics on the back end of the satellite system. Often times the Network Operations Center in New Jersey had to be engaged in order to resolve these issues.

North Lauderdale, Florida, United States

Made outbound calls to brand new HughesNet customers. Took personal ownership of each assigned new customer. Ensured installation and service are working flawlessly and ensured customers were given any credits or bandwidth throttle resets for the first thirty days of service.

North Lauderdale, Florida, United States

Provide Tier III technical assistance to HughesNet satellite internet customers. Troubleshot connection and either fixed or dispatched on site technician to repair. Authored a web application to assist with remote access into customer modems and faster all in one access to pertinent tools

Boca Raton, Florida, United States

Customer Service RepresentativeAssisted clients with understanding debt settlement or restructuring programs, filling out and returning legal documents to initiate program.Data Entry ClerkWould assist debt settlement customers by scanning in all connection letters and sending 50% offers via fax until it was accepted or a decent settlement was counter offered.

Nashville, Tennessee, United States

Assisted T-Mobile customers with basic device troubleshooting, billing matters, account maintenance, & phone upgrades. Provided what was referred to as world-class customer service to every customer, every time

Nashville, Tennessee, United States

I worked in the Gold Technical Support department at Dell, Inc. I assisted customers whom paid for premium tech support services with all hardware and operating system related troubleshooting. I would send parts or dispatch an on-site technician when necessary to fix the issue and provided what was referred to as seamless support meaning that if there was an issue that required contacting a third party that I would contact the company with the customer on the line to ensure everything was fixed on the first call.

High School Diploma, Information Technology

High School Diploma, Information Technology