Eric Dix Email & Phone Number

Greater St. Louis Area

Greater St. Louis Area

Greater St. Louis Area

Greater St. Louis Area

Work closely with Department Managers to create a seamless and positive experience for our customers.

Chesterfield, MO

Manage a diverse team of Retail Center Agents. Focus on trouble shooting for our field reps, also work with several programs to make audit calls to locations to verify certain criteria is being met.

Manage a team of 15 Regional Customer Service Reps and 1 National Account Rep. Report Key Metrics for 30 Market Centers.

Fenton, MO

Train all new employees, some ongoing training with tenured employees. Generate reports for Market Centers we support. Answer incoming customer service calls. Make outbound calls to ensure customer satisfaction.

Main new business client contact point responsible for managing high-profile relationships during contract negotiations and account activation.Manage new account transition from competition to employer's new account division, ensuring transition process is seamless; resolving any customer complaints to complete satisfaction.Train Customer Service.

Led 5 person multi-disciplined team with primary responsibility for revenue generation and client relations.Grew assigned sales territory by over 5%.. Trained route sales reps in prospecting, learning their assigned route and developing assigned territories.

Trained new sales representatives on sales route and cold-calling.Managed all route assigned sales accounts during employee's absences or career transitions.

Main new business client contact point responsible for managing high-profile relationships during contract negotiations and account activation.Manage new account transition from competition to employer's new account division, ensuring transition process is seamless; resolving any customer complaints to complete satisfaction.Train Customer Service.

Led 5 person multi-disciplined team with primary responsibility for revenue generation and client relations.Grew assigned sales territory by over 5%.. Trained route sales reps in prospecting, learning their assigned route and developing assigned territories.

Trained new sales representatives on sales route and cold-calling.Managed all route assigned sales accounts during employee's absences or career transitions.

Managed a call center team of 25 people. Responsible for coaching agents on customer service best policies and practices.Developed a mentor program for new agents and tenured agents; helping to improve employee retention and individual success on the job.

Managed a call center team of 25 people. Responsible for coaching agents on customer service best policies and practices.Developed a mentor program for new agents and tenured agents; helping to improve employee retention and individual success on the job.

Supervised and trained branch staff of 4 on daily operation procedures and corporate policies.Improved branch profit by 15%, resulting in significant growth and demand of the rental fleet for assigned branch office.

Supervised and trained branch staff of 4 on daily operation procedures and corporate policies.Improved branch profit by 10%, resulting in significant growth and demand of the rental fleet for assigned branch office.