Eric Dizon Email & Phone Number

Fremont, Ca

Major Duites and Responsibilities:* Develops and improves processes through workflows and procedures by analyzing operating practices, record keeping systems forms control, and takes the initiate to implement changes when necessary.* Enforces customer satisfaction by fulfilling customer needs, researches and resolves issues to ensure customer retention, and performs these functions with diplomacy and professionalism.* Resolves customer and product complaints by following company procedures.* Coordinates the logistics for managing customer orders and shipment of product.* Responsibilities include coverage of inbound and outbound calls requiring inquiries, order placement, product returns, account set up and maintenance.* Work independently with field sales on account/ vendor set up requirements, tracking transactions and sales support program.* Maintains customer and account data and other established procedures, records account (s) information into systems ie: Sales Force and customer files, documents customer interaction and actions taken, order placement, credit and replacement request, product returns and account changes for history management.* Handles US and Worldwide transactions by processing orders, the preparation of order documentation, confirmation and reporting if required.

• Complete order management• Servicing the Alcatel-Lucent account for US, Canada and Europe• Processing sample request, quotes and production orders• Return material processing as needed.• Processing customers Open Order reports.• Production arrangements with China Factory,• Arranging customer drop-ship shipments• Other misc. duties as required.