Eric Dizon Email & Phone Number

Taguig, Ncr, Ph

1/45 Ord St, West Perth Wa 6005, Australia

Managed Service Provider

Philippines

• Oversee Technology requirements for the company• Manages Companies IT Personnel• Prepared and Implement IT Policies and Procedure • Contributes to Business Continuity Planning and Disaster Recovery• Contributes to Business Process Improvements• Conducts Vendor Management• Conducts Project Management• Vulnerability Management and Remediation• Improves and Implements IT Security Policy/controls based on Cybersecurity Framework and Best Practices• Assist in Risk assessment and Audit assessment• Conducts IT Asset Management and Monitoring

Philippines

- Vulnerability Management and Remediation.- Assist in internal and 3rd party vendor Pen-test and ensures recommended - Keep current with emerging threats.- Improves & Implements IT Security Policy/controls based on Cybersecurity Framework and best practice.- Assist in risk assessment and audit/assessment recommended remediation.- Performs Firewall Rule-set Review for WAF and Infrastructure.

Panorama Tower , Bgc Taguig City

TATA Consultancy Services -September 2015 up to Present10th floor, Ascendas Accralaw Tower, 2nd Ave. Corner 30th St., E-Square I.T. Zone, Crescent Park West, Bonifacio Global City 1634, Philippines Service Desk/Software Support Engineer (Humana Health Care Account) June 2019 up to PresentDUTIES AND RESPONSIBILITIES• As Service Desk answer phone calls from users assisting concerns. Escalate to level 2 or next level support by creating tickets via SNOW (ServiceNow).• As Software Support Engineer (L2) Deploy application that are requested by client users. Application requested usually fails install on automatedly in SCCM. • Carry out other duties as requested by immediate superiorService Desk (Horizon Blue Cross Blue Shield of New Jersey Health Care Account) June 2017 up to June 2019DUTIES AND RESPONSIBILITIES• Answer phone calls from users assisting concerns. Escalate to level 2 support by creating tickets via SNOW• Diagnose and analyze user problems and provide first contact resolution if issue is workable.• Provide first contact resolution, if necessary, escalate to level 2, or next level support by creating tickets via SNOW(ServiceNow) • Carry out other duties as requested by immediate superiorApplication Service Desk (ING IT Banking account) September up to June 2017DUTIES AND RESPONSIBILITIES• Diagnose and analyze user problems and provide first contact resolution if issue is workable.• Answer, analyze emails provide first contact resolution, if necessary, escalate to level 2, or next level support by creating tickets via SNOW(ServiceNow), HPSC, JIRA. • Answer phone calls from users assisting concerns. Escalate to level 2, or next level support by creating tickets via SNOW, HPSC, JIRA. • Carry out other duties as requested by immediate superior

Philippines

Desktop Support (Primary) Duties and Responsibilities• Provide desktop support for multi-division environment including file sharing, Intranet and Internet accessibility, and desktop applications.• Troubleshoot and resolve desktop, printer and other peripheral device problems as required.• Install/Upgrade desktop hardware and software for the PC and printer environment including operating systems, drivers, memory, hard drive and other peripherals.• Evaluate, establish standard and document hardware and software configurations and relevant procedures.• Carry out maintenance and upgrade of computer systems and provide recommendations as needed.• Train staff and orient them on how to use computer hardware and software systems, as needed

Philippines

Bachelor Of Science - Bs, Computer Science

Computer Systems Design And Programming, Software Programming/Database

Education record