Eric Dockery Email & Phone Number

Dallas-Fort Worth Metroplex

Oversee the installation of all CaptiveAir equipment on new construction projects; including coordination with multiple trades to ensure project is completed per design and on time Train various trades and new empolyees on the proper installation of equipment and users on how to use the equipment Diagnosed, serviced, and maintained all CaptivAire brand commercial kitchen ventilation equipment and controls. Utilized critical thinking and problem solving skills on a daily… Show more Oversee the installation of all CaptiveAir equipment on new construction projects; including coordination with multiple trades to ensure project is completed per design and on time Train various trades and new empolyees on the proper installation of equipment and users on how to use the equipment Diagnosed, serviced, and maintained all CaptivAire brand commercial kitchen ventilation equipment and controls. Utilized critical thinking and problem solving skills on a daily basis. Clearly communicated information to the customer regarding problems, repairs, and/or procedures for their commercial kitchen ventilation equipment. Disassembled and reassembled commercial kitchen ventilation equipment and controls to perform trouble shooting and preventative maintenance. Operated hand tools, power tools, gauges and measuring equipment to perform service to the commercial kitchen ventilation equipment and controls. Completed work orders, task lists and documents to verify work performed as needed to conform to customer invoicing requirements. Completed documentation of invoicing data based on hours worked and materials or equipment used to perform the service. Operated a commercial vehicle and trailer. Purchased materials and issue purchase order numbers to suppliers. Maintained inventory stock on service vehicle. Show less

Fort Worth, Texas, United States

Provided immediate supervision to the service technicians with an emphasis on safety. Monitored and coached service technician safety and productivity while maintaining personal productivity as a Service Technician IV. Functioned as a front line technical advisor to service technicians and customers. Provided and assisted service managers, service technicians, and customers with sales technical assistance, invoice dispute resolution, and accounts receivable adjustments… Show more Provided immediate supervision to the service technicians with an emphasis on safety. Monitored and coached service technician safety and productivity while maintaining personal productivity as a Service Technician IV. Functioned as a front line technical advisor to service technicians and customers. Provided and assisted service managers, service technicians, and customers with sales technical assistance, invoice dispute resolution, and accounts receivable adjustments. Ensured that service technician performance meet customer requirements by providing front line management and communication between service technicians and customers. Provided leadership to technicians to ensure that the team is operating within the guidelines of the company and the business unit while conforming to state and local codes. Provided service technician performance feedback to service managers. Assisted service managers in conducting annual documented performance reviews. Assisted the service managers in the initiation of service technician technical training efforts, leadership training, and safety training. Fostered and developed improvements and adherence to service functional processes and procedures. Ensured that the team is properly staffed with qualified service technicians that have the technical skills and certifications needed to perform their job requirements. Actively participate in and recommend candidates for hire. Ensured that bi-weekly safety meetings are conducted with the service technicians. Recommended disciplinary measures when they were needed. Show less

Fort Worth, Texas, United States

Diagnosed, serviced, and maintained all types and brands of commercial HVAC, Chill Water, and refrigeration systems. Utilized critical thinking and problem solving skills on a daily basis. Clearly communicated information to the customer regarding problems, repairs, and/or procedures for their HVAC and Chill Water equipment. Disassembled and reassembled large commercial equipment to perform trouble shooting and preventative maintenance. Operated hand tools, power… Show more Diagnosed, serviced, and maintained all types and brands of commercial HVAC, Chill Water, and refrigeration systems. Utilized critical thinking and problem solving skills on a daily basis. Clearly communicated information to the customer regarding problems, repairs, and/or procedures for their HVAC and Chill Water equipment. Disassembled and reassembled large commercial equipment to perform trouble shooting and preventative maintenance. Operated hand tools, power tools, gauges and measuring equipment to perform service to the equipment and/or mechanical system. Completed work orders, task lists and documents to verify work performed as needed to conform to customer invoicing requirements. Completed documentation of invoicing data based on hours worked and materials or equipment used to perform the service. Operated a commercial vehicle and trailer. Purchased materials and issue purchase order numbers to suppliers. Maintained inventory stock on service vehicle. Show less

Dallas-Fort Worth Metroplex

Fort Worth, Texas, United States

Dallas-Fort Worth Metroplex

Southlake, Texas, United States

Explosive Ordinance Disposal Military Occupation Specialty 2336 October 2003 – February 2009 Aviation Support Equipment Military Occupation Specialty 6072 & 6073 October 1998 – October 2003

North Richland Hills, Texas, United States

No Degree, Mechanical Engineering

Associate Of Science - As, Heating, Air Conditioning, Ventilation And Refrigeration Maintenance Technology/Technician

Basic Explosive Ordnance Disposal

Aviation Gse Electrical/Repair (B)

Aviation Ground Support Equipment (A)