• Engaging new customer inquiries with our Order Management System (OMS) solution for internet retailers.• Coordinate and present software webinar demonstration sessions for prospective customers using GoToMeeting/Zoom.• Continuing product feature research and case investigation to maintain a product expert certification.• Identify customization development opportunities for professional services for new and existing client base. • Proactively reach out to existing customers by ensuring they are aware of existing features and upcoming company roadmap plans. • Enhancement of workflow business processes to maximize order efficiency for existing clients. • Internal testing of pre-release software updates, document issues and report findings to the development team.• Add, document and track sales opportunities with CRM, Salesforce.• Work with other internal departments to help resolve pressing client concerns. • Accounted for 92% of sales and achieved above target for renewals of the maintenance contracts at a rate of 90.4%.• Support marketing efforts and also attend sales convention exhibits/partner events.

• Supporting six (6) sales executives with new sales opportunities. • Demonstrations of our Order Management System (OMS) software during weekly scheduled events, one-on-one meetings, tradeshow events and user conferences.• Analysis of new customer requirements to be documented and presented to the implementation team.• Understand, research and respond to all RFP/RFI requests.• Designed an internal training course for the sales executives to extend their knowledge base.• Research and development to effectively provide a demonstration plan for a new WMS (warehouse management system) solution that was acquired from another company.

• Top sales person three years in a row accounting for 66% of total revenue. • Engaging new customer inquiries with our OMS (order management system) solution for internet retailers.• Managed contract and service renewals for existing customer base.• Software demonstration to reinforce the value of our solution.• Identified areas in need of further development to the product management team.

• Management of the outside sales team in an assigned territory from a retail base location. • Meet with companies to introduce new products and services.• Primary revenue stream generated through outside sales initiatives through existing and new customer acquisitions.• In charge of opening a new retail location by setup of the shelves and initial stocking with a planogram. • Inventory control, purchasing from vendors, receiving and validation against purchase order.

• Management of the retail area, training facility, services and the inventory stock levels.• Decision maker in product mix available from multiple vendors.• Negotiated inventory purchase terms with vendors.• Expanded our reach to include sales from the internet community using both our internal website as well as marketplace channels that were related to our product offerings.

• Held every job position that was available within a retail banking location. • Uncovered customer financial needs with matching services and products. • Loan origination, gathering documentation, verification and final loan disbursements. • Initiate internal audits and investigation of any discrepancies until final resolution. • Personnel management, coaching and training.• The bank acquired a few competitors that required a training team to be assembled for transition to our culture and business practices. Extended onsite training provided at an out of state designated branch with all levels of personnel with the software, company policies and procedures.