Eric Dong Email & Phone Number

Washington Dc-Baltimore Area

•Serve as a key focal point for all IT Service Ecosystem•Oversee a team of service providers consisting of contractors providing direction and support in managing IT incidents, scheduling maintenance activities•Work with various service providers to resolve break-fix issues as quickly as possible with minimal disruption to services•Provide incident management tracking, monitoring, coordination, and reporting for all IT infrastructure and services•Provide daily briefings and reports to leadership on the status of IT environments and networks•Utilize and update mission logs and other associated communications and collaboration resources to ensure continuity of operations and provide situational awareness to leadership•Maintain and updating SOPs, checklists, and other associated documentation

Washington Dc-Baltimore Area

•Operate CDL vehicles to transport goods safely intrastate and interstate•Drive trucks with equipment’s and setting up various lighting equipment at job sites/venues•Troubleshoot problems and monitor equipment during show time•Lead crews for special projects•Provide excellent customer serice and communication

Washington D.C. Metro Area

•Oversee day to day special events operations for over 2000+ guests•Manage and enforce building policies for safety and compliance with GSA building code •Implemented best practices during load in and load out to preserve the historic building reducing damages and wear & tear•Working with GSA to find and implement solutions to better preserve the historic building from damages •Supervise and coordinate with different vendors/contractors and clients on logistics and building needs•Communicate and work with federal law enforcement officers on building security details for VIP clients•Provide excellent customer service daily while interacting with museum guests providing directions during special event days•Maintain and update SOP for day to day event operations•Maintain a safe environment for all occupants in the building•Setup AV systems and operate sound, lighting, video equipment for in house events•Responsible for operation of building during event days

Irvine, Ca

•Set up camera equipment for live feed •Troubleshoot equipment •Ensure all equipment are working and ready for showtime

Woodbridge, Va

• Set up and operate sound and projection equipment for show• Set up audio speakers and visual projection equipment• Configure computer projector equipment settings • Operate sound board with multiple channels

Silver Spring, Md

•Operate CDL vehicles to transport goods safely intrastate and interstate•Drive trucks with equipment’s and setting up various lighting equipment at job sites/venues•Troubleshoot problems and monitor equipment during show time•Lead crews for special projects•Provide excellent customer serice and communication

Upper Marlboro, Md

•Drive trucks with equipment’s and setting up various lighting equipment at job sites/venues•Troubleshoot problems and monitor equipment during show time

Washington D.C. Metro Area

• Lead an agile team of 5 people to migrate and deliver 4 different databases into the Hadoop data lake• Providing one-on-one troubleshooting with end users• Developed documents to assist with knowledge transfers and training of new team members• Developed business process flows to increase team efficiency• Provided and delivered weekly and monthly updates on statuses of Hadoop environment in Enterprise Data Warehouse wide meeting• Support client and client stakeholders to meet critical deadlines• Established standards and streamlined document and process for developing, migrating, and testing of data through all environments• Supported testing of data for quality during each phase of development using SQL, HQL, Spark SQL• Lead and planned development of new Hadoop ranger policies for entire organization by gathering requirements from department leads, setting up meetings with Application Security, and testing of new roles• Lead the production support and maintenance for the development and migration activities• Developed step-by-step instructions for the delivery of code and execution in Unix based systems for DISA to execute• Facilitated and resolved break-fix issues with different teams simultaneously across all environments

Washington D.C. Metro Area

• Collaborated with Business Analysts, Scrum Master, Product Owners, and Developers using SAFe 5.0 framework to develop user stories’ feature, define and refine acceptance criteria requirements in Jira• Developed and delivered more than 50 features with PEGA Case Management System to the Office of Personnel Management (OPM)• Demoed and delivered PEGA features using SAFe 5.0 Agile Framework with business requirements from Product Owners every two weeks• Transformed and implemented SF-86 and SF-85 into digital forms in PEGA system• Developed and implemented newly business rules for SF-86 and SF-85 with Business Analyst, Product Owners, and other Developers to PEGA system• Logged, tracked, and updated status in the Task Management System Jira and the Document Management System Confluence to keep track of development work

Atlanta, Ga

• Interpret data from primary and secondary sources using statistical techniques and provide reports• Extract, compile, and tracked data, and analyzed data to compile reports• Worked with team members to complete project and achieve project deadlines• Perform daily data queries and prepared reports on daily, weekly, monthly, and quarterly basis• Used various tools and programs such as SAS, SQL, Tableau, Excel, PowerPoint • Created and automated various reports, models, and analysis

Richmond, Virginia

• Installing, moving, adds, and changes to computers and printers• Configuring network settings on various devices• Imaging computers as assigned • Backing up, copying data, diagnosing, and repairing computer software and hardware issues for PC and MAC• Creating and updating support tickets in ticket management system• Managing equipment inventory

Atlanta Georgia

Summer 2015 Internship• Answer phone calls and provide support remotely on any IT related issue in a high volume environment• Delivers high levels of customer service at all times and ensures compliance with Service Level Agreements• Creating, updating, and escalating trouble ticket to different departments in ticket management system• Contacting different department about various application issues• Troubleshooting and configuring various software and hardware problems • Installing, moving, adds, and changes to computers and network printers • Backing up data and transferring to another system• Developing everyday skills: problem solving, critical thinking, public speaking